Marissa Nau
Mesa,AZ
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Best Western Hotel
Mesa, AZ
01.2024 - Current
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
- Provided information about hotel amenities, services, and local attractions.
- Maintained cleanliness of lobby area at all times.
- Inputted guest information into computer system accurately and securely.
- Managed cash drawer responsibly throughout shift.
- Stayed current on promotions, discounts, packages, and offers available at the hotel.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Provided excellent customer service while upholding company policies.
Front of House Employee
Sassy's Cafe and Bakery
Mesa, AZ
08.2023 - 01.2024
- Greeted customers and provided friendly customer service.
- Informed customers of daily specials, menu items, and restaurant policies.
- Answered phone calls, took reservations, and answered inquiries.
- Maintained cleanliness of dining area by clearing tables and wiping down surfaces.
- Assisted with seating arrangements to ensure comfortability for guests.
- Processed payments using cash registers or POS systems accurately and efficiently.
- Provided take-out services to customers who preferred to dine offsite.
- Communicated orders to kitchen staff in an accurate and timely fashion.
- Resolved any customer complaints or issues promptly with professionalism.
- Performed opening and closing duties such as counting money, organizing supplies.
Font Desk Agent
Majestic Mountain Inn
Payson, AZ
01.2022 - 08.2023
- Assisted with check-in and check-out procedures for guests.
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
- Maintained cleanliness of lobby area at all times.
- Inputted guest information into computer system accurately and securely.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
- Assisted with luggage handling for incoming guests.
Education
High School Diploma -
Sun Valley High School
Mesa, AZ12-2022
Skills
- Front Office Support
- Guest Relations
- Information Protection
- Report Generation
- Guest amenities
- Room assignments
- Customer Service
- Guest Services
Timeline
Front Desk Agent
Best Western Hotel
01.2024 - Current
Front of House Employee
Sassy's Cafe and Bakery
08.2023 - 01.2024
Font Desk Agent
Majestic Mountain Inn
01.2022 - 08.2023
High School Diploma -
Sun Valley High School
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