Marissa Nava
San Antonio,TX
Summary
Proven track record in Program Management Assistance, with skills in coordinating and executing projects according to established plans and schedules. Strengths lie in multitasking, problem-solving, and maintaining open communication lines among team members for smooth project implementation. Impact made through successful completion of programs within defined timelines and scope while continuously improving processes for efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Program Management Assistant
KBR
San Antonio, TX
12.2022 - Current
- Provided program management support to projects contracted by the DoD, including the 711th Human Performance Wing, NAVAIR, NASA, and others.
- Reviewed Human Institute Research Board protocols for all projects.
- Activated and deactivated security tags.
- Completed monthly security audits ensuring all security measures were up-to-date and effective.
- Managed and consented multiple active-duty military personnel for research.
- Assisted in Navy and Marine F-16 and F-18 pilot training weekly.
- Coordinated scheduling with multiple employees and customers to ensure no conflicts in work performance.
- Responded promptly to all customer inquiries regarding availability or schedule changes.
- Maintained multiple calendars at once.
- Organized client appointments through scheduling software systems.
- Reviewed invoices and purchase orders for accuracy and completeness prior to payment processing.
- Conducted data collection for multiple projects.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
- Worked successfully with a diverse group of co-workers to accomplish goals and address issues related to work performance.
Finance Administrative Assistant
Cavender Buick GMC
San Antonio, TX
11.2021 - 12.2022
- Performed account reconciliations, and conducted investigations into discrepancies.
- Filed warranty cancellations and followed up with customers regarding their payout date and amount for the cancellation.
- Completed month-end and year-end closings, kept records audit-ready, and monitored the timely recording of accounting transactions.
- Reviewed loan agreements to verify completeness and accuracy according to policies.
- Received and input receivable payments to the correct open account.
- Conducted daily audit information to update aging reports.
- Prepared the accounts receivable aging report and presented the results at a weekly meeting with the CEO to update the files.
- Managed and filed paperwork to transfer the vehicle ownership title from the dealer to the purchaser for new, used, and wholesale sales.
- Maintained knowledge of current DMV title regulations for each state, and processed compliant paperwork, regardless of the states involved.
- Investigated and solved accuracy issues on titles, odometer readings, and power of attorney.
- Managed receptionists, including going through multiple resumes, conducting interviews, and approving/disapproving vacation days and timekeeping.
- Updated client account information and records in the company databases.
- Ordered supplies for the department as needed.
Administrative Verification Associate
Army Military Personnel Division
Baumholder, EU
09.2020 - 09.2021
- Provided Common Access Cards (CAC) for more than 1,200 Active Duty service members, Reserve service members, National Guard members, GS Employees, Contractors, and their families within a month period.
- Understanding the Real-Time Automated Personal Identification System (RAPIDS): maintained and revised policy procedures for the general operation of the compliance program.
- Execute operator maintenance on RAPIDS workstations to ensure quality products for military members, and their families.
- Consulted with multiple agencies to include CPAC and DOCPER to verify that all information is correct.
- Provided administration support to the Army Garrison community and local nationals from all over Europe.
- Completed Administrative SharePoint reports and logs for every quarterly report. Maintained secret clearance, used the Defense Enrollment Eligibility Reporting System on a daily basis.
- In charge of Excel spreadsheets containing every customer who had been assisted, and entered them into our Garrison headquarters website.
- Followed up continuously with any issue, resulting in cases being fixed in a timely manner.
Child and Youth Program Assistant
Army Child Development Center
Baumholder, EU
02.2020 - 09.2020
- Complied with all rules, regulations, and procedures by providing committed and dedicated care, supervision, and assistance to program children and youth.
- Used active listening to collaborate and communicate with children, fellow personnel, and parents.
- Implemented fun and educational activities appealing to a large number of children, and maintained a high level of participation.
- Attended all program staff meetings, treatment reviews, IEPs, and other agency meetings.
- Provided in-depth progress reports to parents and guardians regarding children's behavior and development.
- Coordinated facilities preparation, breakdown, and cleaning for each event and activity.
Receptionist
Cavender Buick GMC
San Antonio, TX
06.2017 - 01.2019
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents, and rearranging schedules.
- Greeted and directed visitors to appropriate personnel and answered an average of 250 calls and emails daily.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
Toll Operator
SeaWorld Parks & Resorts
San Antonio, TX
07.2015 - 08.2018
- Processed toll payments, and issued accurate receipts and change to customers.
- Balanced cash, and prepared accurate cash deposits on monies collected and tickets received at the end of the shift.
- Counted and balanced the cashier's drawers.
- Trained and mentored new cashiers to maximize performance with skilled, efficient, and knowledgeable team members.
- I spoke in English and Spanish to provide clear guidance to customers needing assistance.
- Assisted customers by providing information and resolving complaints.
Lead Teacher
Idea Bilingual Preschool
Killeen, TX
09.2016 - 05.2017
- Selected optimal curricula and planned daily lessons to meet the needs of children with various developmental levels.
- Arranged classrooms to facilitate optimal education for student groups. Worked with students one-on-one to boost skills in weak areas and grasp new concepts.
- Worked with teachers to design interactive lessons, and increase student success.
- Completed teacher observations to identify areas for improvement, and suggest changes to teaching methods.
- Researched books and supplemental materials to use with lesson plans.
- Built and strengthened positive relationships with students, parents, and teaching staff.
- Supervised students throughout the day, both in the classroom and outside during breaks.
Education
High School Diploma -
Southwest High School
San Antonio06-2016
Skills
- Project management
- Business administration
- Data collection
- Customer service
- Microsoft Software
- Scheduling expertise
- Spreadsheet tracking
- Organizational management
Certification
- BLS Certified
- CPR Certified
- AED Certified
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Program Management Assistant
KBR
12.2022 - Current
Finance Administrative Assistant
Cavender Buick GMC
11.2021 - 12.2022
Administrative Verification Associate
Army Military Personnel Division
09.2020 - 09.2021
Child and Youth Program Assistant
Army Child Development Center
02.2020 - 09.2020
Receptionist
Cavender Buick GMC
06.2017 - 01.2019
Lead Teacher
Idea Bilingual Preschool
09.2016 - 05.2017
Toll Operator
SeaWorld Parks & Resorts
07.2015 - 08.2018
High School Diploma -
Southwest High School