Marissa Nolasco
Santa Ana,CA
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Receptionist, Back Office,Treatment Coordinator
Children & Family Dentist
09.2022 - Current
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Checked 20-30 patients in and out, While also helping back office assist
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Verified insurance such as PPO and Medical. As well as being in charge of payments.
Sales & Service Associate/Sales & Service Expert
24 Hour Fitness
08.2021 - 09.2022
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
- Managed accounts receivable worth $300-400 in monthly revenue, diligently staying on top of payment requests to keep aging low.
Host/To-Go/Waiter
Red Robin Restaurant
06.2020 - 07.2021
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Dance Instructor,Assistant
Vip Dance Studio
03.2019 - 01.2020
- Developed personalized lesson plans to cater to individual student needs, resulting in improved dance skills.
- Increased student retention rate with engaging choreography that challenged their abilities while maintaining enjoyment.
- Collaborated with fellow instructors to plan and execute successful recitals showcasing students'' progress and achievements.
- Communicated with students and parents in person, via email, and by phone to resolve issues and answer questions.
- Taught and explained choreography by breaking down steps and demonstrating moves.
- Met needs of different students by adapting teaching materials and methods.
Education
Currently in College -
Santa Ana College
Santa Ana, CAHigh School Diploma -
Godinez Fundamental High School
Santa Ana, CA05.2021
Skills
- Scheduling
- Mail Handling
- Organization Skills
- Verbal and Written Communication
- Schedule Management
- Multi-Line Telephone Operation
- Time Management
- Greeting and Seating Clients
- Customer Service
- Record Keeping
- Office Equipment Operations
- Record Preparation
Certification
- Medical Core Certificate
- CPR Certified
Leadership Experience
Vip Dance Studio, 2019, 2020, Instructor, Event performer, Treatment Coordinator
References
- Issac (657) 295-9813
- Erick (714) 862-3528
Languages
Spanish
Full Professional
Timeline
Receptionist, Back Office,Treatment Coordinator
Children & Family Dentist
09.2022 - Current
Sales & Service Associate/Sales & Service Expert
24 Hour Fitness
08.2021 - 09.2022
Host/To-Go/Waiter
Red Robin Restaurant
06.2020 - 07.2021
Dance Instructor,Assistant
Vip Dance Studio
03.2019 - 01.2020
Currently in College -
Santa Ana College
High School Diploma -
Godinez Fundamental High School
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