Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Marissa Noon

Hollywood,FL

Summary

Personable administrative professional dedicated to cultivating positive client, staff, and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.

Well-developed administrative skills in team communication, bookkeeping and scheduling. Career-minded with talents in preparing reports, taking messages and sorting and routing mail. Comfortable working in fast-paced, demanding office environment. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Office Administrative Assistant

Noon Builders
04.2023 - 01.2024
  • Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
  • Assisted management with budget preparation, providing detailed data analysis to support informed fiscal decisions.
  • Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Sorted, opened, and routed mail and deliveries to meet business requirements.
  • Created and updated records and files to maintain document compliance.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Customer Support Specialist

Magellan Health
08.2022 - 03.2023
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Streamlined support processes for increased efficiency and reduced response times.
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
  • Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
  • Conducted regular training sessions for new team members, promoting best practices in customer support operations.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Served customer account and technical needs across 50+ daily calls, consistently meeting productivity and quality targets.

Office Administrative Assistant

P&L Towing and Transportation
04.2017 - 03.2022
  • Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.
  • Assisted with payroll preparation and entered data into cumulative payroll document.
  • Tracked expenses and documented records using Xero to improve financial flow.
  • Arranged domestic and international travel, hotel and transportation needs for staff.
  • Reconciled monthly statements and transactions to keep records accurate and current.
  • Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance.
  • Coded invoices and other records to maintain organized and accurate records.
  • Prepared monthly and year-end closing statements, financial documents and invoices.
  • Prepared weekly payroll for team of salaried and hourly employees.
  • Tracked income and expenses for business using accounting software.
  • Paid vendors and verified accounts and payment totals.
  • Handled all invoices and purchase orders by properly logging into system.
  • Managed bookkeeping and accounting systems and completed data entry with accuracy and efficiency.
  • Verified, classified, computed, posted and recorded accounts payable data and reconciled daily totals to confirm proper accounting.
  • Used exemplary communication and interaction skills to build strong working relationships with partners, employees and clients.
  • Managed all human resource documentation, including new hire letters, employee contracts and corporate policies and procedures.
  • Supervised onboarding process for newly hired employees, including distribution of all paperwork.
  • Answered employee questions regarding health benefits and 401k options.

Education

Some College (No Degree) - Business Administration And Management

Ashford University
Atlanta, GA

Skills

  • Employee Communications
  • Data Entry
  • Microsoft Office
  • Billing and Invoicing
  • Customer Service
  • Customer Engagement
  • Scheduling and Calendar Management
  • HIPAA Compliance
  • Medical Terminology
  • Medical Office Procedures
  • Patient Eligibility Requirements
  • Insurance Coverage Verification
  • Confidentiality Practices
  • Appointment Coordination

Certification

Completed HIPPA Certification

Customer Service Training Course


Timeline

Office Administrative Assistant

Noon Builders
04.2023 - 01.2024

Customer Support Specialist

Magellan Health
08.2022 - 03.2023

Office Administrative Assistant

P&L Towing and Transportation
04.2017 - 03.2022

Some College (No Degree) - Business Administration And Management

Ashford University

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Marissa Noon