Marissa Olivas
Winter Garden,FL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Front of House
Flame Tree BBQ
01.2024 - Current
- Facilitated smoother kitchen operations by maintaining clear communication between back and front of house.
- Helped provide new employees on company procedures, ensuring consistent quality in front of house services.
- Enhanced customer satisfaction by providing efficient and friendly service at the front of house.
- Coordinated with front of house to ensure smooth service during busy periods, enhancing customer dining experience.
- Reset and cleaned tables quickly to prepare for new customers.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Supported team members with additional tasks, promoting a positive work environment.
- Pitched in extra hours and helped other staff during unexpected times of high volume
- Handled cash transactions accurately
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
Receptionist Assistant
Rebeca Steele State Farm Agency
01.2020 - 01.2024
- Resolved customer problems and complaints.
- Managed multi-line telephone system and greeted claimants during office visits.
- Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled sensitive information discreetly while performing administrative duties such as filing paperwork and processing payments.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Enhanced customer satisfaction by efficiently managing front desk tasks such as answering phone calls, scheduling appointments, and greeting clients.
- Managed multiple phone lines effectively while remaining composed under pressure during high call volume periods.
- Managed multiple tasks and met time-sensitive deadlines.
- Developed strong relationships with clients through attentive listening skills and genuine interest in their needs, promoting repeat business.
- Assisted with onboarding of new employees.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
Busser and Hostess
Casa De Mina
03.2018 - 08.2018
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
- Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
Education
Audio Enginering
Maricopa Community Colleges, Mesa Community College
Mesa, AZHigh School Diploma -
Basha High School
Chandler, AZ05-2020
Skills
- Active listening
- Relationship building
- Call center experience
- Conflict resolution
- Complaint handling
- Payment processing
- Scheduling
- Follow-up skills
- Product knowledge
- Team development
- Staff training
Timeline
Front of House
Flame Tree BBQ
01.2024 - Current
Receptionist Assistant
Rebeca Steele State Farm Agency
01.2020 - 01.2024
Busser and Hostess
Casa De Mina
03.2018 - 08.2018
Audio Enginering
Maricopa Community Colleges, Mesa Community College
High School Diploma -
Basha High School
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