MARISSA OLIVO
Bremerton,WA
Summary
Results-driven and compassionate professional with extensive customer service experience, excellent communication skills, and a proven ability to manage multiple priorities. Pursuing a transition into Human Resources, leveraging a Bachelor of Science in Human Resource Management acquired in April 2026, and hands-on training. Recognized for adaptability, teamwork, and a proactive approach to driving positive organizational change.
Overview
12
12
years of professional experience
Work History
Transportation Assistant/ Quality Assurance
NAVSUPFLCPS
Bangor, WA
07.2023 - Current
- Well-versed in Department of Defense and commercial transportation rules, regulations, laws, and procedures governing the movement of specialized material (excluding hazardous) and the use of commercial carriers.
- Fully understand technical terms and procedures associated with the transportation of personal property and freight.
- Demonstrate expert knowledge in computer information systems, including Microsoft Office; proficient in tracking household goods and using computer workstations.
- Ensure proper claims processing procedures and requirements are followed.
- Maintain accountability of Bills of Lading and related documents; responsible for the secure handling of controlled documents.
- Arrange transportation support duties for the movement of materials via commercial and government-operated carriers.
- Maintain records of QA checks and ensure quality service for transportation providers and customers.
- Counsel customers on various types of moves and entitlements.
AC2 Direct Care Provider
State of Washington, Dept. of Social and Health Services-SOLA
Bremerton, WA
05.2020 - 06.2023
- Provided coaching, mentorship, assistance, and training to clients with intellectual disabilities in all areas of daily living skills.
- Helped clients in crisis; ensured timely, accurate documentation of events, incidents, and care provided.
- Ensured implementation of individual support plan programs, nursing care plans, and services, including accompanying clients to activities in the community.
- Provided hands-on support with personal care, safe transfers, and ambulation while maintaining a safe, clean home environment.
- Communicated and built effective relationships with management, peers, clients, and the public.
- Provided coaching, mentorship, assistance, and training to new and experienced staff.
Trimmer/Packager
Freddy’s Fuego
Poulsbo, WA
07.2019 - 01.2020
- Inspected, trimmed, and packaged product according to company quality standards, maintaining accuracy and consistency in all tasks. Collaborated with team members to meet daily production targets while ensuring a clean, safe workspace.
Gardener/Packager/Trimmer
Suspended Brands
Belfair, WA
04.2015 - 09.2018
- Maintained and harvested plants, performed trimming and packaging, and ensured product met quality and regulatory standards. Supported inventory management and assisted with various cultivation tasks as needed.
Office Assistant and Kennel Staff
The Green Mountain Pet Lodge
Seabeck, WA
07.2014 - 04.2015
- Provided care for boarding animals, maintained facility cleanliness, and managed client check-in and check-out. Assisted with record-keeping, appointments, and supply inventory.
Cashier
Camp Union Grocery Store
Seabeck, WA
03.2014 - 07.2014
- Operated cash register, processed transactions accurately, and provided friendly customer service. Assisted with stocking shelves and maintaining store appearance.
Education
Bachelor of Science - Human Resource Management
Western Governors University
Millcreek, UT04-2026
Physical Therapist Assistant
Olympic College
Bremerton, WA01-2019
Associate of Arts and Science - undefined
Olympic College
Bremerton, WA12-2012
Skills
- Program Planning & Implementation
- Record keeping & Documentation
- Supplies & Equipment Inventory
- Meeting & Schedule Coordination
- System Development & Maintenance
- Customer Service & Community Relations
- Problem Solving & Decision Making
- Interpersonal Communication & Collaboration
- Oral & Written Communication
- Microsoft Office & Adobe Pro
Timeline
Transportation Assistant/ Quality Assurance
NAVSUPFLCPS
07.2023 - Current
AC2 Direct Care Provider
State of Washington, Dept. of Social and Health Services-SOLA
05.2020 - 06.2023
Trimmer/Packager
Freddy’s Fuego
07.2019 - 01.2020
Gardener/Packager/Trimmer
Suspended Brands
04.2015 - 09.2018
Office Assistant and Kennel Staff
The Green Mountain Pet Lodge
07.2014 - 04.2015
Cashier
Camp Union Grocery Store
03.2014 - 07.2014
Associate of Arts and Science - undefined
Olympic College
Physical Therapist Assistant
Olympic College
Bachelor of Science - Human Resource Management
Western Governors University
PROFESSIONAL DEVELOPMENT
- Training and Development completed: Excel 2016 Essential Training; Green Belt; Own Your Voice: Improve Presentation and Executive Presence; Leading without Formal Authority; Equity First: The Path to Inclusion and Belonging.
- Customer Service: Managing Customer Expectations; De-Escalating Conversations for Customer Service; Learning Personal Branding; Outlook 2016 Essential Training; Everyone’s a Leader; Cultivating a Positive Workplace Culture; Cultivating a Growth Mindset; The Human Resources Hero; HR as a Strategic Business Partner; and Crucial Conversations for Mastering Dialogue (CCMS) Workshop