Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marissa Ollar

Denver,CO

Summary

Dynamic professional possesses excellent communication and customer service skills. Builds good rapport with customers through positive engagement. Highly committed to providing outstanding product demonstrations.

Overview

21
21
years of professional experience

Work History

Brand Ambassador & Regional Director

Symphony Importers
09.2022 - Current
  • Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
  • Engaged, educated, and befriended customers to deliver amazing shopping experience.
  • Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
  • Communicated product information with confidence and educated consumers about company.
  • Planned future sampling opportunities and special events.
  • Placed new and existing brand products in competitive retail locations.
  • Identified key high-traffic, consumer-centric locations and built rapport with prospective customers and vendors.
  • Designed, filled, and arranged eye-catching product floorsets to increase sales.
  • Educated trade and distributor partners regarding brand benefits, products and services.
  • Collaborated with local field sales to promote brand awareness and sales results.
  • Planned and organized sampling events by working hand-in-hand with retail store managers and leaders.
  • Maintained accurate records of promotional events and customer interactions.
  • Greeted customers warmly and pleasantly answered inquiries.
  • Worked with team to achieve sales goals for products.

Bartender Mission

Ballroom/ Aramark
09.2021 - Current
  • Balanced efficiency with exceptional service to manage guests in high-volume environment
  • Recommended current beers, drink promotions, and limited time cocktails to upsell beverage orders
  • Set up and maintained appropriate stock levels for bar
  • Used proper pour methods to reduce waste and spills
  • Leveraged beer, wine, and cocktail knowledge to make recommendations
  • Cleaned, organized, and replenished supplies to maintain bar appearance.

Massage Therapist

Renew Massage studio
02.2018 - 03.2020
  • Worked with clients performing variety of therapeutic massages, including pregnancy, sports, deep tissue and Swedish.
  • Formulated targeted massage plans based on individuals' physical condition, histories and current concerns.
  • Handled cash and credit card payments daily with consistent accuracy.

Bartender

Barnhouse
12.2018 - 12.2019
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transaction
  • Balanced daily registers and generated sales reports for management.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff. Poured wine, beer and cocktails for patrons.

Customer Service Representative and Inside Sales

Tender Belly
09.2015 - 02.2018
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Answered questions and informed customers of current sales and promotions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Handled client inquiries with exceptional professionalism and enthusiasm.
  • Informed customers about all product lines and services offered by company.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Provided customer service and issue resolution to increase QA satisfaction levels.

Delivery Driver, Counter Service, Waitress

Kaos Pizzeria
11.2009 - 05.2015
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Packaged and delivered to-go orders and trays for guests leaving restaurant.
  • Helped customers choose items based on menu options, dietary needs and preferences.
  • Processed cash, debit and credit card payments.
  • Provided responsive, exceptional service to customers by answering questions, making recommendations, providing samples and responding to requests.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Massage Therapist

Hand And Stone Massage And Facial
08.2008 - 08.2013
  • Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
  • Provided safe, effective and appropriate massage therapy techniques during customer appointments.
  • Maintained client treatment records and designed long-term care programs for return customers.

Server

Beau Jo's
05.2007 - 07.2008


  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.

Front Desk Agent

Mountain Resorts
11.2006 - 04.2007
  • Used internal software to process reservations, check-ins and check-outs.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Collected room deposits, fees and payments.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.

Waitress

Dos Amigos
08.2004 - 11.2006
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.

Front Desk Agent

Ptarmigan Inn
01.2004 - 04.2006
  • Used internal software to process reservations, check-ins and check-outs.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.

Education

Massage Therapy

Healing Arts Institute
Fort Collins, CO
05.2007

Bachelor of Arts - Hotel, Motel, And Restaurant Management

Texas Tech University
Lubbock, TX
12.2004

Skills

  • Customer Engagement
  • Business Growth
  • Revenue Generation
  • Customer Relations
  • Customer Relationship Building
  • Customer Service
  • Scheduling
  • Staff Training
  • Lead Generation
  • Suggestive Selling
  • Payment Processing
  • Beverage Preparation
  • Professional Appearance
  • Liquor, beer, and wine knowledge
  • Responsible Alcohol Service

Timeline

Brand Ambassador & Regional Director

Symphony Importers
09.2022 - Current

Bartender Mission

Ballroom/ Aramark
09.2021 - Current

Bartender

Barnhouse
12.2018 - 12.2019

Massage Therapist

Renew Massage studio
02.2018 - 03.2020

Customer Service Representative and Inside Sales

Tender Belly
09.2015 - 02.2018

Delivery Driver, Counter Service, Waitress

Kaos Pizzeria
11.2009 - 05.2015

Massage Therapist

Hand And Stone Massage And Facial
08.2008 - 08.2013

Server

Beau Jo's
05.2007 - 07.2008

Front Desk Agent

Mountain Resorts
11.2006 - 04.2007

Waitress

Dos Amigos
08.2004 - 11.2006

Front Desk Agent

Ptarmigan Inn
01.2004 - 04.2006

Massage Therapy

Healing Arts Institute

Bachelor of Arts - Hotel, Motel, And Restaurant Management

Texas Tech University

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Marissa Ollar