Marissa Ortega
Georgetown,TX
Summary
Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager/Sales Associate
Journeys
11.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Reviewed sales and gross profit report to assess company efficiency.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Maintaining merchandise and visual plans
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Answering high volume calls
- Developed strategy to increase sales and drive profits.
- Maintained clean, safe, and organized store environment to enhance customer experience.
- Developed strong working relationships with staff, fostering positive work environment.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Managed approximately 5 to 8 staff members per shift.
Household Nanny/Attorney Assistant
Confidential Priviately-Held
11.2022 - 04.2024
- Assisted family members in achieving personal goals through encouragement and practical support when needed.
- Shipping packages or mail
- Make or answer phone calls, take messages
- Create meal plans for children
- Driving children to and from school, activities, or appointments.
- Assisted with light housekeeping duties as well as running errands.
- Handled maintenance issues promptly by coordinating with contractors or performing minor repairs directly.
- Coordinated schedules for family members to ensure timely appointments, engagements, and school functions.
- Streamlined meal preparation and grocery shopping to provide healthy, home-cooked meals for family.
- Improved security measures within home by monitoring entry points and ensuring all locks functioned properly.
- Organized personal belongings, creating efficient storage solutions for easy access and clutter reduction.
- Ensured clean and comfortable living environment through regular tidying, laundry, and deep cleaning.
- Enhanced family''s daily routine by managing and organizing household tasks efficiently.
- Entered data, electronic submissions, decisions and orders into electronic filing system.
- Maintained attorney calendars for efficient time management, coordinating appointments, hearings, depositions, and other critical events.
- Maintained strict confidentiality of sensitive client information, adhering to professional ethics standards at all times.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Organized documents to manage paper and electronic filing systems of clients.
- Scheduled and made appointments for 2 attorneys.
Private Music Instructor
Self Employed Services
05.2019 - 02.2024
- Explained music theory, aural skills and fundamental concepts to teach students to understand, analyze, perform and create music.
- Motivated students to practice music by offering positive reinforcement and encouraging progress.
- Prepared students for auditions for institutions by aiding with music selection, assigning practice hours required for mastery of piece and assessing progress and accuracy in playing.
- Planned and prepared individual music lessons to support student needs.
- Acquired teaching materials and resources to facilitate music instruction.
- Assessed student readiness to join band or ensemble and submitted recommendations.
- Taught private and semi-private lessons using Piano and Guitar curriculum and cover song arrangements.
- Boosted student confidence in live performances by organizing recitals and offering constructive feedback on stage presence techniques.
- Instructed students from Beginner to Upper Intermediate in playing Piano/Guitar, reading sheet music and general music appreciation.
- Inspired passion for music appreciation with insightful discussions about composers, historical contexts, or cultural influences behind selected pieces.
- Promoted lifelong learning habits by instilling discipline, time management skills, and dedication to regular practice sessions.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately.
- Taught curriculum enhanced lesson plans to educate 13 individual students about fundamentals and history of music.
Bucket Drumming Teacher
Bucketeers - Ziker Enterprises
03.2022 - 09.2023
- Bucket drumming provides unique, fun learning environment for children. It allows them to collaborate while developing self-expression, learn to play variety of rhythms patterns, develop hand-eye and foot-eye coordination, increase self-discipline and active listening, gain understanding of melody and syllables, provide steady beat/pulse along with recorded music, and perform in front of audience.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Supported student physical, mental, and social development using classroom games and activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Organized successful concerts and recitals, showcasing students'' talents and hard work.
- Incorporated creative activities into lessons to engage students and spark interest in music.
- Mentored students in various ensembles, boosting their confidence and performance skills.
- Contributed to school-wide events such as musicals or talent shows by providing expertise in rehearsals and performances.
- Communicated with local organizations or schools to build networks and develop leads.
- Maintained client information and accounts in company databases.
- Traveled from surrounding Austin cities providing classes to Private, Public, and Charter schools.
- Lead classes of approximately 5 to 24 children from age range three to nine.
Piano Teacher
Premier Music Academy
02.2022 - 02.2023
- Provide exceptional education and training for piano and music theory.
- Introduced students to appropriate hand positioning, finger transitions and pedal use.
- Communicated with parents regarding upcoming events and student progress.
- Developed lesson plans, selected course materials and prepared assignments.
- Provided constructive feedback on technique, expression, posture, rhythm-reading skills during weekly private lessons.
- Boosted student confidence in their abilities through consistent positive reinforcement and encouragement.
- Enhanced student performance by incorporating innovative teaching methods and individualized lesson plans.
- Established supportive learning environment that promoted open communication between students, parents, and faculty members.
- Successfully prepared students for recitals, auditions, and competitions by implementing effective practice strategies.
- Improved student understanding of piano theory through creative games and activities.
- Maintained detailed records of student attendance, progress reports, repertoire lists, and performance evaluations.
- Prepared over 10 piano students for showcase performances.
Assistant Infant Teacher/Floater
Cantera Montessori School
07.2021 - 10.2022
- Participated in ongoing professional development opportunities to stay current on best practices within early childhood education.
- Accommodated diverse family cultures and traditions within classroom environment through inclusive lesson plans and culturally sensitive practices.
- Promoted safe and nurturing environment for infants, regularly checking play areas for potential hazards.
- Facilitated smooth transitions between activities by implementing predictable routines and providing gentle guidance to infants as needed.
- Improved classroom organization by creating visually appealing and accessible learning stations tailored to infants'' interests and developmental levels.
- Provided consistent care routines for 4 to 11 infants including diapering, feeding, and napping while adhering to strict health guidelines.
- Contributed to positive classroom atmospheres by displaying warmth, empathy, and patience when interacting with infants, staff, and families.
- Provided activities such as; circle time, music and movement, cultural study, art projects, communication and focus, puzzles, and reading
- Assisted with toileting and toilet monitoring
- Monitored children and ensured safety following State of Texas Licensing protocols
- Assisted Head of School with tasks
- Contributed positively to school community and fully supported school mission and goals.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
- Adhered to licensing policies and procedures to help classrooms run smoothly.
- Administered medications, took temperatures, and notified parents/head of school of illness
- Implemented Montessori principles in daily classroom activities, promoting independent learning and self-discovery among students.
- Prepared classroom and materials according to montessori pedagogy and needs of children.
- Continuously updated professional knowledge by attending workshops, conferences, and training sessions related to Montessori education.
- Streamlined record-keeping processes to efficiently track student growth, allowing for more accurate evaluations and targeted support.
Assistant Primary Teacher
Guidepost Montessori
05.2021 - 07.2021
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Assisted in creating safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Assisted and supervised 15 to 23 children through entire school day.
- Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
- Mentored new teachers in Montessori philosophy and best practices, helping them acclimate to school environment more quickly.
- Increased parent satisfaction through transparent communication about academic goals and expectations for their children''s progress.
- Created inclusive classroom culture by celebrating diversity and encouraging empathy among students.
- Expanded student vocabularies using engaging language activities designed specifically for primary learners within Montessori context.
- Fostered independence among students by guiding them toward self-directed learning opportunities within prepared environment.
- Streamlined record-keeping processes to efficiently track student growth, allowing for more accurate evaluations and targeted support.
Line Cook/Cashier
SXSE Food Co
05.2019 - 03.2020
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Upheld strict sanitation standards while preparing meals, maintaining clean workspaces free of cross-contamination risks.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Increased kitchen productivity by keeping tools organized for easy access when needed.
- Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
- Demonstrated proficiency in using various kitchen equipment safely for efficient food preparation.
- Plated and presented 20 to 400 orders to match established restaurant standards.
Customer Service Sales Representative
Vans Outlet
03.2019 - 09.2019
- Assisted customers with shoe sizing, prices, and finding best fit for clothing and accessories
- Worked register and handled cash money along with credit machines
- Provided excellent customer service and information for questioning customers
- Drove most sales for store.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
Front Desk Receptionist
Great Clips
12.2017 - 09.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed approximately 25 to 30 incoming calls per day.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or double-bookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Education
Associate of Arts -
Blinn College
Brenham, TX12.2020
High School Diploma -
Georgetown High School
Georgetown, TX05.2018
Skills
- Work Planning and Prioritization
- Driven and Determined
- Schedule and calendar management
- Money Handling
- Customer Relations
- Customer Service
- Product and service knowledge
- Data Visualization and Presentations
- Attention to Detail
- Fast Learner
Certification
CPR and First-Aid Certification
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager/Sales Associate
Journeys
11.2023 - Current
Household Nanny/Attorney Assistant
Confidential Priviately-Held
11.2022 - 04.2024
Bucket Drumming Teacher
Bucketeers - Ziker Enterprises
03.2022 - 09.2023
Piano Teacher
Premier Music Academy
02.2022 - 02.2023
Assistant Infant Teacher/Floater
Cantera Montessori School
07.2021 - 10.2022
Assistant Primary Teacher
Guidepost Montessori
05.2021 - 07.2021
Private Music Instructor
Self Employed Services
05.2019 - 02.2024
Line Cook/Cashier
SXSE Food Co
05.2019 - 03.2020
Customer Service Sales Representative
Vans Outlet
03.2019 - 09.2019
Front Desk Receptionist
Great Clips
12.2017 - 09.2018
Associate of Arts -
Blinn College
High School Diploma -
Georgetown High School