Salesforce
Marissa Page
Sales
Grand Blanc,MI
Summary
Dedicated sales professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
8
8
years of post-secondary education
Work History
Sales Consultant
Toll Brothers-Michigan Division
Canton, MI
05.2022 - 11.2022
- Maximized customer retention by resolving issues quickly.
- Evaluated customer purchase requirements and recommended best-fit company offerings.
- Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.
- Responded to telephone and in-person requests for information.
- Maintained sense of urgency in answering customer questions and requests through email and calls
- Followed up with existing customers to provide additional support and address concerns.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Provided sales and customer service assistance to walk-in traffic
- Boosted residential sales through persuasion, negotiation and issue resolution.
- Reviewed and executed confidential documents, contracts and disclosures.
- Developed polished and successful sales presentations to highlight product benefits, quality and advantages against competitors.
- Liaised between home buyers and sellers, totaling over $32.9 Million in sales for 2021.
Associate Sales Consultant
Toll Brothers-Michigan Division
Canton, MI
11.2016 - 05.2022
- Surpassed sales objectives several consecutive years by cultivating productive client partnerships.
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Documented customer interactions using SalesForce to capture data in processing system.
- Organized sales paperwork, presented proposals and finalized contracts.
- Trained and mentored new sales representatives.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Reviewed and executed confidential documents, contracts and disclosures.
- Presented properties to show quality and market comparisons through self-developed presentations.
- Developed polished and successful sales presentations to highlight product benefits, quality and advantages against competitors.
- Established positive flow of communication with agents, clients, and personnel involved in closing transactions.
- Maintained computer systems and provided technical assistance for computer operations for entire sales staff.
- Boosted residential sales through persuasion, negotiation and issue resolution.
Bartender/Server
Lake Forest Golf Club
Ann Arbor, MI
04.2015 - 04.2017
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Obtained cash bank and stocked service bar to prepare for operation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Set up glassware, liquor and other necessary supplies for special events.
- Followed strict recipes and drink measurements to minimize product used.
- Served high customer volumes during special events, nights and weekends.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Cultivated warm relationships with regular customers.
Sales Assistant
Toll Brothers-Michigan Division
Canton, MI
09.2015 - 11.2016
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Facilitated ordering and processing of business cards and nameplates for sales team.
- Established rapport with customers using active listening and interpersonal skills.
- Contributed to customer-oriented team atmosphere driving sale targets and supporting organizational goals.
- Gathered and prepared sales materials in preparation for sales meetings.
- Fielded customer questions to share information about products, availability and pricing.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Coordinated logistics and catering for meetings and sales events.
- Created and updated records and files to maintain document compliance.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Maintained well-stocked and organized office supply room to aid in inventory management.
Leasing Consultant
Capreit
Ann Arbor, MI
12.2013 - 04.2015
- Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations.
- Verified tenant incomes and other information before accepting lease applications.
- Collected rent and tracked resident payments and information in computer system.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Distributed and followed up on tenant renewal notices.
- Greeted clients, showed apartments and prepared leases.
- Escalated major issues to property manager for immediate remediation.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Contracted maintenance workers based on tenant needs and acted quickly to maintain tenant satisfaction during emergency situations.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
Education
Bachelor of Science - Criminal Justice & Psychology
Eastern Michigan University
Ypsilanti, MI 08.2012 - 12.2016
High School Diploma -
Grand Blanc High School
Grand Blanc, MI 08.2008 - 05.2012
Skills
Product and service knowledge
undefinedSoftware
Pivotal
Microsoft Excel
Microsoft Word
Timeline
Sales Consultant
Toll Brothers-Michigan Division
05.2022 - 11.2022
Associate Sales Consultant
Toll Brothers-Michigan Division
11.2016 - 05.2022
Sales Assistant
Toll Brothers-Michigan Division
09.2015 - 11.2016
Bartender/Server
Lake Forest Golf Club
04.2015 - 04.2017
Leasing Consultant
Capreit
12.2013 - 04.2015
Bachelor of Science - Criminal Justice & Psychology
Eastern Michigan University
08.2012 - 12.2016
High School Diploma -
Grand Blanc High School
08.2008 - 05.2012
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