Marissa Page
North Little Rock,AR
Summary
Dynamic and results-driven professional with a proven track record at AT&T and other leading companies. Excelled in enhancing customer satisfaction and brand loyalty through exceptional communication and social media savvy. Achieved significant achievements in customer engagement and sales growth, leveraging strong relationship-building skills and a goal-oriented mindset.
Overview
11
11
years of professional experience
Work History
Brand Ambassador
Self Employed Services
08.2013 - Current
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Developed lasting connections with industry professionals through networking at conferences, workshops, and other relevant gatherings.
- Achieved targeted marketing goals by collaborating closely with team members to develop effective strategies for each campaign.
- Provided valuable feedback to clients regarding consumer reactions, preferences, and suggestions for improvements based on firsthand experience promoting their products.
- Maintained detailed records of promotional activities, results achieved, and areas for improvement to inform future campaigns.
- Exceeded client expectations through timely event set-up, professional demeanor, and proactive problem-solving skills.
- Increased social media presence for various brands by generating quality content during marketing events and sharing it on multiple platforms.
- Coordinated with social media influencers to create compelling content, further amplifying brand reach.
Premier Service Consultant
AT&T
11.2022 - 11.2024
- Provided information about service procedures and expected timelines.
- Collaborated with team members to develop new strategies for enhancing customer satisfaction and retention.
- Documented payment details and personal information on customer accounts.
- Served as a key point of contact for clients, providing expert guidance on products and services while maintaining excellent communication throughout all stages of the process.
- Maintained accurate records of all client interactions within company CRM software, ensuring seamless handovers between team members when required.
- Provided exceptional support to customers, resulting in a significant decrease in complaint rates.
Personal Assistant
Hollywood Studios
02.2016 - 09.2022
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Coordinated events and functions with attention to detail ensuring successful execution.
- Used discretion when handling confidential information.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
Product Consultant
Sephora, LVMH
08.2013 - 02.2016
- Demonstrated products to help customers try out offerings before making purchases.
- Attended trainings and workshops to learn about new products and then shared this information with customers.
- Conducted frequent product demonstrations, showcasing unique capabilities that resonated with prospective clients'' pain points.
- Collaborated with sales reps in presenting innovative ideas at various conferences.
- Optimized product performance with rigorous testing and continuous improvement initiatives.
- Contributed to revenue growth by identifying upselling opportunities based on client needs analysis.
Education
No Degree - Business Management
Wayne Community College
Goldsboro, NC05-2021
High School Diploma -
Pontiac High School
Pontiac, MI05-2012
Skills
- Authenticity
- Strong Communication Skills
- Relatability
- Charisma and Positivity
- Consistency
- Social Media Savvy
- Credibility
- Adaptable personality
- Professionalism
- Passion and Enthusiasm
- Customer engagement
- Relationship builder
- Goal-oriented mindset
Timeline
Premier Service Consultant
AT&T
11.2022 - 11.2024
Personal Assistant
Hollywood Studios
02.2016 - 09.2022
Brand Ambassador
Self Employed Services
08.2013 - Current
Product Consultant
Sephora, LVMH
08.2013 - 02.2016
No Degree - Business Management
Wayne Community College
High School Diploma -
Pontiac High School
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