Marissa Parsons
Jacksonville,FL
Summary
Focused and reliable customer experience worker bringing high enthusiasm, as well as, experience in a fast-paced, high-pressure setting. Acquainted with the demands of such an environment, I possess the ability to overcome challenges and consistently deliver exceptional results. Proven history of excellent customer service and conflict resolution skills, demonstrating dedication to accuracy and streamlining systems for productive work.
Overview
2
2
years of professional experience
Work History
Customer Experience Associate
Planet Smoothie
14866 Old Saint Augustine Rd 32258
06.2023 - 08.2024
- Prepared food and maintained order and sanitation throughout the store on a daily basis; carried out opening and closing procedures of the store
- Collaborated with team members to develop effective strategies for enhancing the overall customer experience.
- Assisted in training new employees on company policies, procedures, and best practices for delivering exceptional service.
- Interacted with customers and resolved customer complaints in a friendly and helpful manner.
- operated cash registers, processed payments, and provided accurate change
- Looked for additional ways to expand products to customers by upselling new products and services.
- Employed active listening skills to accurately understand customer concerns and address them effectively.
- Implemented feedback from clients into actionable steps aimed at improving our products and services offering continually evolving experiences.
customer experience seasonal associate
Hope's Closet
Jacksonville Beach
08.2022 - 01.2023
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Resolved customer issues with tactful problem-solving skills, resulting in increased satisfaction rates.
- Streamlined inventory management processes by accurately tracking stock levels and promptly restocking merchandise as needed.
- Developed strong product knowledge, enabling efficient assistance in customer inquiries and decision-making processes.
- Enhanced team productivity by collaborating with coworkers to achieve daily sales targets and complete tasks efficiently.
- Boosted customer satisfaction by providing personalized recommendations and assistance throughout the shopping experience.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled cash transactions accurately, ensuring proper handling of currency and credit card payments at the point of sale.
Education
High School Diploma -
Mandarin High School
Jacksonville, FL05.2024
Skills
- Customer Service
- Understanding Customer Needs
- Teamwork and Collaboration
- Calm and Professional Under Pressure
- fast paced learner
- Order Accuracy
- Complaint Handling
- organized
- Cash Handling
- time management
- critical thinking and problem solving
- Food safety understanding
Timeline
Customer Experience Associate
Planet Smoothie
06.2023 - 08.2024
customer experience seasonal associate
Hope's Closet
08.2022 - 01.2023
High School Diploma -
Mandarin High School