Marissa Payton
Oxnard,CA
Summary
Knowledgeable and dedicated customer service professional with over 20 years experience in retail management. Motivated to maintain customer satisfaction and contribute to company success. Driven leader with proven history of achieving goals by coaching team on effective sales and merchandising methods. Success in problem solving issues to drive revenue growth and increase customer and brand loyalty.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Community Leader
Third Channel
05.2019 - Current
- Act as liaison to cultivate partnerships and coach Field Representatives in 35 locations Nationwide
- Support ThirdChannel Internal team to create best in class Brand Rep network for brands: Honest Co, Hydro Flask, Levi's, Brooks Running, Herschel, Luxottica, Nomadix and Yeti
- Identify opportunities in store and develop real-time solutions
- Note red flags that need addressing to the team as a whole
- Grow in store merchandising, inventory and customer service experience
- Source and conduct interviews for positions throughout North America
- Increased brand awareness by developing and implementing effective merchandising strategies
- Enhanced customer experience through innovative visual displays and in-store promotions
- Collaborated with cross-functional teams to ensure cohesive marketing efforts for successful product launches
- Enhanced sales performance through effective communication of product features and benefits
- Established strong relationships with store management, ensuring ongoing support for brand presence
Customer Service Representative
Pacific Breeze Chem-dry
05.2017 - Current
- Boosted brand visibility by developing and implementing social media across multiple platforms
- Ensure full coverage and optimal scheduling of appointments across businesses
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team
- Contributed to sales growth by upselling products and services based on individual customer requirements
- Resolved customer complaints, resulting in increased loyalty and repeat business
- Maintained a well-organized filing system to ensure easy access to important records and documents
Online English Teacher
Bibo Global Opportunity
12.2018 - 04.2019
- Lived abroad, took that time to get Tesol certification and volunteer
- Enhanced cultural understanding by learning local customs and incorporating them into daily interactions
- Established trust within the community through regular engagement
- Enhanced students language skills by focusing on reading, writing, speaking, and listening activities for children and adults
- Boosted student confidence through tailored feedback and individualized support in areas of improvement
- Developed strong rapport with students, fostering a positive and supportive virtual classroom environment conducive to learning
General Manager
Sport Chalet
10.2003 - 07.2016
- Responsible for daily operation of a $10 million dollar premiere location
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies
- Managed a diverse team of over 55 professionals, fostering a positive work environment and high employee satisfaction
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels
- Championed continuous improvement initiatives that enhanced operational performance across all departments
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately
- Analyze and report on active memberships metrics and sales analysis
- Manage and meet payroll expectations
- Process incoming shipments along with e-commerce orders
- Work closely with community to support community events and sponsorships
- Ensure availability of merchandise and services by maintaining inventories. Maintain professional and technical knowledge by attending educational workshops
- Act as liaison to corporate visitors
Education
High School Diploma -
Pacifica High School
Oxnard, CASkills
- Team Recruitment
- Community Outreach
- Budget Management
- Public Speaking
- Administration and Management
- Human Resources
- Merchandising Operations
- Vendor Relations
- Sales Analysis/ KPI Tracking
- Customer Service Excellence
Certification
Tesol Certified
Timeline
Community Leader
Third Channel
05.2019 - Current
Online English Teacher
Bibo Global Opportunity
12.2018 - 04.2019
Customer Service Representative
Pacific Breeze Chem-dry
05.2017 - Current
General Manager
Sport Chalet
10.2003 - 07.2016
High School Diploma -
Pacifica High School
Tesol Certified
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