Marissa Perez
San Antonio,TX
Summary
Dynamic manager with a proven track record at Whataburger Restaurants, excelling in team leadership and operations management. Enhanced customer satisfaction through strategic training programs and optimized inventory systems, achieving significant waste reduction. Skilled in relationship building and decision-making, fostering a high-performance culture that drives business growth.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
12
12
years of professional experience
Work History
Manager
Whataburger Restaurants L&c
07.2016 - Current
- Trained and mentored staff, fostering a culture of collaboration and high performance within teams.
- Implemented inventory management systems, reducing waste and optimizing supply chain processes.
- Enhanced customer service protocols, leading to improved guest satisfaction and loyalty metrics.
- Developed training programs for new hires, ensuring consistent adherence to company standards and values.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Insurance Agent
Hallmark Insurance
10.2013 - 10.2017
- Developed comprehensive insurance plans tailored to client needs and risk profiles.
- Facilitated client consultations to assess coverage requirements and provide strategic recommendations.
- Analyzed policy provisions to ensure compliance with regulations and internal standards.
- Mentored junior agents in sales techniques, compliance, and customer relationship management.
- Built and maintained strong relationships with clients, resulting in increased retention rates.
- Implemented process improvements that enhanced client satisfaction and streamlined operations.
- Led training sessions on product knowledge and industry trends for team members.
- Evaluated market trends to adjust offerings and maintain competitive advantage in the industry.
Education
High School Diploma -
Oliver Wendall Holmes High School
San Antonio, TX06-2012
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Relationship building
- Strategic planning
- Operations management
Timeline
Manager
Whataburger Restaurants L&c
07.2016 - Current
Insurance Agent
Hallmark Insurance
10.2013 - 10.2017
High School Diploma -
Oliver Wendall Holmes High School