Summary
Overview
Work History
Education
Skills
Timeline
Marissa Perkins

Marissa Perkins

Sales
Redmond,OR

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level sales position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

8
8
years of professional experience

Work History

Front Desk Receptionist

The Fort Athletic Club
01.2023 - 05.2023
  • Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
  • Checked members into gym by scanning badges.
  • Monitored check-ins to identify delinquent accounts and collect payments.
  • Delivered gracious telephone service by answering calls knowledgeably and providing accurate information.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Recorded equipment, facility and janitorial issues to facilitate maintenance.
  • Maintained close contact with customers to provide updates on issues or service requests.
  • Resolved customer problems and complaints.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Organized, maintained and updated information in computer databases.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Collected payments, processed transactions and updated relevant records.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Cashier

Belk
09.2021 - 01.2022
  • Operated cash register for cash, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Reviewed weekly sales ads and monitored price changes.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Used POS system to enter orders, process payments and issue receipts.
  • Set up new sales displays each timeframe.
  • Conducted inventory counts by adding each item in stock and documenting in system.
  • Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.

Receptionist

Wild Olive Salon
03.2019 - 03.2020
  • Opened and closed the spa and retail store daily
  • Answered the telephone and scheduled appointments for new and returning customers
  • Build good will for company, answer questions to callers.
  • Document information
  • Maintain a personable and organized environment to promote an soothing atmosphere
  • Created displays for new products
  • Sort out inventory on shipment days, Knowledgeable in the software program SalonBiz, Resolve to client inquiries and complaints, book, adjust and cancel appointments
  • Check in and out guests for hair and skin services
  • Count inventory, document and file inventory and services performed
  • Maintained a clean and organized work environment
  • Create appointments on software SalonBiz for stylists and manage financial costs for materials
  • Clean salon and make sure is up to health code -Sort brushes, bowls
  • Organize salon, customer service, retail inventory
  • Keep font lobby clean and neat at all times
  • Greet customers with a friendly and welcoming demeanor
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Corresponded with clients through email, telephone or postal mail.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Work with customers to set up appointments, build relationships, and build trust
  • Helped guests with product purchases
  • Managed the salon's calendar while responsible for booking and confirming appointments via phone, email, and computer.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Hostess and Busser

Cheddar's Scratch Kitchen
12.2018 - 05.2019
  • Increased restaurant productivity through utilization of interpersonal skills with coworkers and upper management
  • Displaying an exceptional customer-centric approach to service and going above and beyond job duty parameters
  • Provided excellent customer service through customer management, utilization of problem solving skills, and answered a multi-line phone; answered customer questions and directed calls
  • Answered customer questions about hours, seating and menu information.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Informed servers of newly seated parties for speedy service.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Food Server

Jimmy John's Sandwiches
09.2018 - 12.2018
  • Greet customers entering establishments
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
  • Answer customer's questions, and provide information on procedures or policies
  • Stock shelves, and mark prices on shelves and items
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Completed table resets by wiping down surfaces and refilling condiments.
  • Organized and replenished supplies at food stations to optimize team performance.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Cultivated warm relationships with regular customers.
  • Conferred with cooks to produce accurate orders, verifying accuracy prior to delivery.
  • Added food items, dishes, beverages and utensils to trays and immediately distributed orders.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.

Hostess and Busser

Fatz Café
09.2016 - 07.2017
  • Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled
  • Properly and customers' concerns are addressed
  • Inspect dining and serving areas to ensure cleanliness and proper setup
  • Receive and record patrons' dining reservations
  • Answer telephone calls and respond to inquiries or transfer calls
  • Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary
  • Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service
  • Provide guests with menus
  • Order or requisition supplies and equipment for tables and serving stations
  • Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings
  • Assist with preparing and serving food and beverages
  • Greet guests and seat them at tables or in waiting areas.
  • Answered customer questions about hours, seating and menu information.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Informed servers of newly seated parties for speedy service.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Sales Associate

Rainbow Shops
01.2015 - 09.2016
  • Prepare merchandise for purchase
  • Describe merchandise and explain care of merchandise to customers
  • Answer questions regarding the store and its merchandise
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
  • Clean shelves, counters, and tables
  • Greet customers and ascertain what each customer wants or needs
  • Ticket, arrange, and display merchandise to promote sales
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Achieved perfect attendance and on-time record.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.

Education

High school diploma - Marketing

Richmond Senior High School, Rockingham, NC
02.2014 - 07.2016

Skills

  • Money Handling
  • Product and Service Sales
  • Stocking and Replenishing
  • Sales Training
  • Product Promotion
  • Verbal Communication
  • Guest Relations
  • Cash Register Operation
  • Multitasking Strengths
  • Adapt to Diverse Groups
  • Sales Expertise
  • Sales Trends
  • Customer Service
  • Time Management
  • Excellent People Skills
  • Reading Comprehension Skills
  • Product Recommendations
  • Meeting Deadlines
  • Teamwork and Collaboration
  • Speaking Clearly
  • Verbal and Written Communication
  • Documentation and Recordkeeping
  • Product Guidance
  • Retail Store Operations
  • Listening Skills
  • Conflict Resolution
  • Answering Customer Questions

Timeline

Front Desk Receptionist - The Fort Athletic Club
01.2023 - 05.2023
Cashier - Belk
09.2021 - 01.2022
Receptionist - Wild Olive Salon
03.2019 - 03.2020
Hostess and Busser - Cheddar's Scratch Kitchen
12.2018 - 05.2019
Food Server - Jimmy John's Sandwiches
09.2018 - 12.2018
Hostess and Busser - Fatz Café
09.2016 - 07.2017
Sales Associate - Rainbow Shops
01.2015 - 09.2016
Richmond Senior High School - High school diploma, Marketing
02.2014 - 07.2016
Marissa PerkinsSales