Marissa Popella
Kansas City,KS
Summary
Adept in housekeeping and customer service, demonstrated through impactful roles at Marriott and La Quinta Inn & Suites By Wyndham Deer Park. Excelled in guest engagement and maintaining high standards of cleanliness, showcasing strong work ethic and time management skills. Achieved efficient workflow and positive guest experiences, aligning with employer's needs for professionalism and exceptional service.
Overview
4
4
years of professional experience
Work History
Housekeeping
Marriott
01.2024 - 04.2024
- Performed routine housekeeping functions.
- Managed housekeeping scheduling and planning.
- Performed general housekeeping and cleaning tasks.
- Collaborated with maintenance and housekeeping teams.
- Followed sanitation and good housekeeping practices.
- Resolved complaints regarding housekeeping and room service.
- Practiced excellent housekeeping to maintain accident-free workplace.
- Inspected rooms for damages and sufficient housekeeping practices.
Front Desk Receptionist
La Quinta Inn & Suites By Wyndham Deer Park
01.2022 - 02.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Server
Casa Ole'
02.2020 - 01.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma -
Stebbins High School
Dayton, OH05.2018
Skills
- Housekeeping
- Housekeeping understanding
- Basic Housekeeping
- Housekeeping requirements
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Professional Appearance
- Safe Food Handling
Timeline
Housekeeping
Marriott
01.2024 - 04.2024
Front Desk Receptionist
La Quinta Inn & Suites By Wyndham Deer Park
01.2022 - 02.2023
Server
Casa Ole'
02.2020 - 01.2021
High School Diploma -
Stebbins High School