Marissa Portnoy
Scottsdale,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Great at working effectively unsupervised and quickly mastering new skills.
Overview
24
24
years of professional experience
Work History
Administrative Support Coordinator
Scottsdale Unified School District
Scottsdale, AZ
07.2022 - Current
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various school programs.
- Resolved parent complaints or answered customers' questions.
- Ordered supplies as needed while adhering to established budget guidelines.
- Guided employees in handling difficult or complex problems.
- Answered phone calls, provided information and connected parents and vendors to appropriate personnel.
- Processed invoices and prepared payment vouchers for accounts payable transactions.
- Answered incoming calls and emails in a timely manner while providing customer service assistance.
- Provided administrative support to executive staff members.
- Interpreted and explained work procedures and policies to staff.
- Called list of substitutes in SUSD to get coverage if a staff member is out.
Lead Front Desk Receptionist
Westminster Village
Scottsdale, AZ
08.2019 - 07.2022
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Greeted visitors and Residents to provide information and direct to appropriate personnel.
- Coordinated with other departments regarding Residents requests and complaints.
- Trained new hires on receptionist duties such as answering phones, greeting visitors.
- Provided administrative support such as filing documents, photocopying, scanning and faxing.
- Identified needs of Residents promptly and efficiently.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Monitored security cameras at entrance points of building to ensure safety of Residents.
Personal Assistant
Angie Cross
Scottsdale, AZ
08.2017 - 07.2019
- Performed calendar management and scheduling of appointments for the executive.
- Managed office supplies inventory and placed orders when necessary.
- Handled household chores like, errands, cooking, cleaning and laundry, taking kids to extracurricular activities.
- Organized personal and professional calendars with reminders for upcoming meetings and events.
- Organized travel arrangements, including flights, transportation, and accommodation.
- Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
Special Operations
M&b Enterprises
Carefree, AZ
12.2005 - 10.2015
- Resolved customer complaints and/or answered customers' questions.
- Answered phone calls, provided information and connected callers to appropriate personnel.
- Performed data entry tasks into various databases used by the company.
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Planned and completed projects, working smoothly with others.
- Delivered products to customer locations on time.
Front Desk Supervisor
Tiffany's Fine Salon and Day Spa
Scottsdale, AZ
08.1999 - 12.2005
- Provided concierge services for guests.
- Supervised front desk operations, enabling guests to receive superior customer service from salon staff.
- Developed lasting relationships with guests that built loyalty and drove salon and spa revenue.
- Resolved customer complaints promptly and efficiently.
- Managed guest check-in and check-out procedures, reservations and payments.
- Processed payments, cashiering duties and credit card transactions accurately.
- Anticipated guests' needs ahead of time and responded to requests efficiently.
- Tracked inventory of supplies needed for the front desk area.
Education
High School Diploma -
Desert Mountain High School
Scottsdale, AZ05-1998
Some College (No Degree) - Fashion Merchandising
Maricopa Community Colleges - Scottsdale Community College
Scottsdale, AZSkills
- Administrative Procedures
- Tech-Savvy
- Telephone Etiquette
- Appointment Scheduling
- Attention to Detail
Timeline
Administrative Support Coordinator
Scottsdale Unified School District
07.2022 - Current
Lead Front Desk Receptionist
Westminster Village
08.2019 - 07.2022
Personal Assistant
Angie Cross
08.2017 - 07.2019
Special Operations
M&b Enterprises
12.2005 - 10.2015
Front Desk Supervisor
Tiffany's Fine Salon and Day Spa
08.1999 - 12.2005
High School Diploma -
Desert Mountain High School
Some College (No Degree) - Fashion Merchandising
Maricopa Community Colleges - Scottsdale Community College
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