Microsoft Excel
Hi, I’m
Marissa Ramirez
Aurora,CO
Summary
Orderly and committed offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
8
years of professional experience
1
Language
Work History
Cherry Creek School DistrictAurora, CO
Administrative Assistant
08.2022 - 02.2024
Job overview
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Scheduled appointments between students and counselors and internal staff members.
- Assisted students in scheduling appointments with their counselors
- Abided by FERPA guidelines
- Handled confidential documents in an organized fashion according to established protocol.
- Assisted staff with translations services in Spanish
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Hire Connections - MaximusDenver, CO
Customer Service Representative
12.2020 - 06.2022
Job overview
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Ensured compliance with HIPAA regulations when handling confidential information.
- Verified insurance information prior to appointment booking.
- Provided clear instructions to patients regarding their upcoming visits.
- Utilized job-related software to prepare change of address records and issue service discontinuance notices.
- Informing and advocating within the community about COVID-19 and vaccination information.
- Developed strong relationships with customers by providing personalized assistance and support.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Adhered to organizational policies and procedures related to appointment scheduling.
- Utilized various software programs such as Microsoft Office Suite for reporting purposes.
24-7 IntouchAurora, CO
Customer Service Representative
08.2016 - 08.2020
Job overview
- Answered customer inquiries and provided accurate information regarding products and services.
- Implemented and evaluated strategies to improve employee performance
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.
- Evaluated employee job performance and motivated staff to improve productivity.
- Monitored phone calls to provide feedback and coaching.
Education
Medical Billing And Coding Coursetrue
from Health Administration
05-2024
Community College of DenverDenver, CO
GED
03.2018
Skills
- Documentation And Reporting
- 10-key proficiency
- Highly organized
- Excel spreadsheets
- Technical Support
- Data Management
- Appointment Scheduling
- Office Administration
- Filling
- Stress Tolerance
- Follow-up skills
- HIPAA Compliance
- Phone and Email Etiquette
- Spanish Fluency
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridImportant To Me
Paid time offWork from home optionPersonal development programsCareer advancement401k matchCompany CultureFlexible work hoursSoftware
Microsoft Word
Microsoft Powerpoint
Oracle
ADP Workforce
Timeline
Administrative Assistant
Cherry Creek School District
08.2022 - 02.2024
Customer Service Representative
Hire Connections - Maximus
12.2020 - 06.2022
Customer Service Representative
24-7 Intouch
08.2016 - 08.2020
Medical Billing And Coding Course
from Health Administration
Community College of Denver
GED