Marissa Ramirez
Mokena,IL
Summary
Experienced event coordinator and hospitality professional with a demonstrated history of success. Recognized for ability to collaborate effectively with teams, adapt to changing environments, and consistently achieve results. Proficient in delivering exceptional customer service, strategic logistical planning, and providing on-site support. Known for reliability, proactive approach, and readiness to make meaningful contributions to any event operation.
Overview
4
4
years of professional experience
Work History
Event Staff Personnel
Illinois State University
10.2023 - Current
- Assisted facilities with security during games and tournaments. Helped upkeep the facility when needed as well as guide parents and players through the arena.
- Handled crowd control professionally, maintaining a safe environment for all event attendees and staff members.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Assisted in the successful execution of events by setting up and breaking down equipment, signage, and decorations.
Beauty Consultant and Brand Ambassador
JCPenney
11.2022 - Current
- A brand expert with comfort sharing knowledge with the Beauty team and customers. Responsible for brand standards while driving to enhance the customer experience.
- Kept up-to-date with industry trends and new product launches, enabling accurate recommendations for clients.
- Delivered exceptional customer service, addressing client concerns and providing solutions to meet their unique needs.
Intern
Carle BroMenn Medical Center
08.2024 - 05.2025
- Assisted with care coordination on the Mental Health Unit. Worked directly with the staff and patients to provide outpatient care.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Analyzed problems and worked with teams to develop solutions.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
Receptionist
Hallmark Sports Club
09.2021 - 02.2023
- Strong facility knowledge, including guiding parents and players when needed. Worked closely with coaches and helped upkeep the facility during practices and tournaments.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Cashier and Floor Associate
JCPenney
08.2022 - 11.2022
- Assisted customers with sales transactions including cash, check, and card, and maintained the cleanliness of the checkout areas as well as the sales floor. Guided customers and helped answer any questions about the store or their purchase.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associate in arts -
Joliet Junior College
Bachelor in social work -
Illinois State University
04.2025
Skills
- Communication skills
- Customer service
- Active listening
- Collaboration
- Patience
- Time management
- Flexible schedule
- Strong teamwork
- Guest relations
- Positive attitude
- Interpersonal communication
- Attention to detail
- Strong work ethic
Accomplishments
National Society of Leadership and Success May 2023
- Completed the NSLS Foundations of Leadership training program and committed to personal development at Joliet Junior College.
College of Arts and Sciences Dean’s List of Spring 2024
- Maintained academic excellence during the semester of Spring 2024. Requires the student to be an undergraduate, enrolled at the University full-time with a primary major, and achieve a grade point average of 3.65 or higher.
Magna Cum Laude Graduate
- Maintained a GPA of 3.80-3.89
Awards And Acknowledgements
- National Society of Leadership and Success, 05/01/23, Completed the NSLS Foundations of Leadership training program and committed to personal development at Joliet Junior College.
- College of Arts and Sciences Dean’s List, Spring 2024, Maintained academic excellence during the semester of Spring 2024. Requires the student to be an undergraduate, enrolled at the University full-time with a primary major, and achieve a grade point average of 3.65 or higher.
Timeline
Intern
Carle BroMenn Medical Center
08.2024 - 05.2025
Event Staff Personnel
Illinois State University
10.2023 - Current
Beauty Consultant and Brand Ambassador
JCPenney
11.2022 - Current
Cashier and Floor Associate
JCPenney
08.2022 - 11.2022
Receptionist
Hallmark Sports Club
09.2021 - 02.2023
Associate in arts -
Joliet Junior College
Bachelor in social work -
Illinois State University
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