MARISSA RAMOS

Executed full-time remote data entry tasks and supported administrative functions. Upload over 100 files and solar applications each day. Managed solar meter orders and handled client applications efficiently. Demonstrated proficiency in Outlook, Microsoft, Sharepoint and Excel.

• Maintaining a positive experience for all diners
• Making sure stock gets ordered and organized properly
• Scheduling and time sheet processing

• Answered customer inquiries regarding account balances, transaction history, services charges and interest rates
• Counted and packaged currency and coins
• Sold and cross-sold bank products to new and existing customers
• Assisted customers with compromised debit cards and issued new credentials
• Logged cashier's checks and other transactions to maintain accurate account records
• Provided customer records on demand, including account statements and copies of checks
• Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services

• Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience
• Controlled store inventory and reviewed cash handling and operations reports
• Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue

• Answered central telephone system and directed calls accordingly
• Confirmed appointments, communicated with clients and updated client records
• Provided clerical support to company employees by copying, faxing and filing documents
• Restocked supplies and placed purchase orders to maintain adequate stock levels
• Kept records in CRM to maintain customer data
• Corresponded with clients through email, telephone or postal mail
• Answered phone promptly and directed incoming calls to correct offices