Summary
Overview
Work History
Education
Skills
Timeline
Barista

MARISSA RANDALL

Middletown,Rhode Island

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

28
28
years of professional experience

Work History

Server/Bartender

Restaurant Growth Services
Newport, RI
09.2016 - Current
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Medical Office Manager

Occupational Medicine
Middletown, RI
05.2010 - 06.2016
  • Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
  • Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
  • Assessed processes and procedures, complying with OSHA and HIPAA regulations.
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
  • Created and implemented organizational policies and procedures.
  • Consulted with healthcare professionals on business decisions.
  • Oversaw accounting, budgeting, and financial reporting.
  • Performed patient assessments and contributed to development of interdisciplinary care plans.

Restaurant Manager

Papa Gino's
Middletown, RI
08.2006 - 09.2010
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained and supervised staff.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Led and directed team members on effective methods, operations and procedures.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.

Server

Aquidneck Restaurant & Pizzeria
Middletown, RI
09.1999 - 05.2010
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Increased sales significantly by upselling higher-end products to customers.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Assistant

Town Of Middletown
Middletown, RI
03.1999 - 08.1999
  • Worked closely with manager to provide effective assistance for specific aspects of business operation.
  • Answered incoming calls, processed requests and relayed messages to appropriate personnel.
  • Assisted manager in all aspects of business operations.
  • Managed and completed paperwork and overall office administration operations.
  • Attended to office operations and required paperwork.
  • Kept team efficient and on-task by maintaining well-stocked and organized supplies.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Greeted guests in with friendliness and professionalism.

Office Assistant

Town Of Middletown
Middletown, RI
06.1998 - 07.1999
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Interacted with customers by phone, email or in-person to provide information.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Delivered clerical support by handling range of routine and special requirements.
  • Developed correspondence letters, memos and emails.

Education

Associate of Arts - Elementary Education

Bristol Community College
Fall River, MA
06.2013

Skills

  • Transactions and Cash Handling
  • Special Requests and Substitutions
  • PPE Guideline Compliance
  • Warm and Friendly
  • Conflict and Complaint Resolution
  • Cool Under Pressure
  • Check Payment Processing

Timeline

Server/Bartender

Restaurant Growth Services
09.2016 - Current

Medical Office Manager

Occupational Medicine
05.2010 - 06.2016

Restaurant Manager

Papa Gino's
08.2006 - 09.2010

Server

Aquidneck Restaurant & Pizzeria
09.1999 - 05.2010

Assistant

Town Of Middletown
03.1999 - 08.1999

Office Assistant

Town Of Middletown
06.1998 - 07.1999

Associate of Arts - Elementary Education

Bristol Community College

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MARISSA RANDALL