Marissa Raub-Bortz
Jonestown,PA
Summary
Experienced in numerous customer service positions with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Packaging/Delivery Driver
Christmas City Studio
09.2018 - 01.2020
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Delivered picture packages to schools
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Verified accuracy of all deliveries against order forms.
- Successfully avoided time delivery delays by carefully planning best routes.
- Answered common customer questions, completed paperwork at delivery and pickup locations.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Account Manager
Christmas City Study
03.2016 - 05.2018
- Built and strengthened long-lasting client relationships based on customer-centric terms.
- Educated clients/schools on new products or services to increase customer engagement with brand.
- Evaluated client/school needs and developed tailored solutions to increase positive customer ratings.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built relationships with customers and community to promote long term business growth.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Contributed to team objectives in fast-paced environment.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
Photographer Manager
Christmas City Studio
09.2013 - 03.2016
- Took photos from different angles and perspectives to capture perfect images.
- Photographed high-quality images for various print and digital projects.
- Utilized natural and artificial lighting to capture desired images and maintain quality.
- Planned and prepared for on-location and studio shoots.
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
- Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations.
- Leveraged camera gear and equipment to express creative vision.
- Selected and set up appropriate props, backdrops, and lighting.
- Assisted clients with creative ideas for photography needs.
- Utilized various types of camera equipment to capture best possible shots.
- Collaborated with other photographers and videographers to capture special events.
- Customized photography strategies based on intended use and client preferences.
- Monitored trends in photography to stay current in industry.
- Researched new camera equipment and accessories.
- Managed team of photographers for special projects.
- Trained new photographers in use of camera equipment and editing software.
Photographer
Christmas City Studio
10.2007 - 09.2013
- Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations.
- Leveraged camera gear and equipment to express creative vision.
- Offered image proofs to help clients choose best photos from shoot.
- Assisted clients with creative ideas for photography needs.
- Monitored trends in photography to stay current in industry.
Floor Supervisor
Bakers Footwear
04.2005 - 10.2007
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Addressed and resolved all customer inquiries and complaints with timeliness and professionalism.
- Maintained clean and organized store environment to cultivate pleasant shopping experiences.
- Assisted supervisor with feedback for employee performance evaluations.
- Coordinated daily floor restocks and merchandise resets to drive sales and product promotion.
- Managed store inventories with periodic audits to verify correct counts and adherence to stock management protocols.
- Prepared and submitted daily, weekly and monthly performance reports to inform upper management.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Determined staffing needs, developing schedules to staff all shifts.
Fashion Expert/Sales Associate
Express
08.2002 - 05.2006
- Operated cash registers, receiving and processing both cash and card payments.
- Styled mannequins and designed merchandise displays to promote key pieces and shopper engagement.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Associate of Applied Science - Cardiovascular Technologist
Harrisburg Area Community College
Harrisburg, PA05.2025
High School Diploma -
Liberty Hight School
Bethlehem, PA06.2002
Skills
- Retail Management Experience
- Customer Service
- Customer Satisfaction
- Customer Experience
- Teamwork and Collaboration
- Attention to Detail
- Effective Communication
- Strong Working Relationships
- Customer Relationships
- Customer Service and Assistance
- Calm and Professional Under Pressure
Additional Information
Currently in College and working towards my degree in CVT.
Currently a stay at home mother.
Timeline
Packaging/Delivery Driver
Christmas City Studio
09.2018 - 01.2020
Account Manager
Christmas City Study
03.2016 - 05.2018
Photographer Manager
Christmas City Studio
09.2013 - 03.2016
Photographer
Christmas City Studio
10.2007 - 09.2013
Floor Supervisor
Bakers Footwear
04.2005 - 10.2007
Fashion Expert/Sales Associate
Express
08.2002 - 05.2006
Associate of Applied Science - Cardiovascular Technologist
Harrisburg Area Community College
High School Diploma -
Liberty Hight School
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