Marissa Reid
Stone Mountain,GA
Summary
A seasoned Hospital Administrator with a proven track record at Thrive Pet Healthcare, I excel in operations management and fostering staff development. Demonstrated success in enhancing patient safety, spearheading facility renovations, and boosting staff retention. Skilled in financial acumen and human resources management, I effectively elevate clinical and administrative performance.
Overview
8
8
years of professional experience
Work History
Hospital Administrator
Thrive Pet Healthcare
11.2023 - Current
- Organized, directed and coordinated medical and health services according to organizational policies and goals.
- Oversaw recruitment, hiring and evaluation of administrative staff, nurses and doctors.
- Developed procedures and strategies for quality assurance, patient services, departmental activities and public relations.
- Spearheaded complex projects such as facility renovations or technology upgrades, ensuring successful completion on time and within budget constraints.
- Increased staff retention by promoting professional development opportunities and creating a supportive work environment.
- Evaluated employee performance regularly, offering constructive feedback designed to support improvement where needed.
- Managed budgetary constraints effectively, ensuring financial stability for the hospital without compromising quality of care.
- Developed and distributed employee work schedules based on operational needs and employee requests.
Practice Manager
BluePearl Specialty + Emergency Hospital
06.2022 - 11.2024
- Developed close working relationships with front office and back office staff.
- Supervised team of 50 office personnel.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Boosted staff morale by offering constructive feedback and specific direction.
- Oversaw accounting, budgeting, and financial reporting.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
Clinic Director
LifeLine Animal Project
04.2017 - 06.2022
- Ensured optimal use of clinical space by managing schedules efficiently.
- Expanded clinic offerings, introducing new services in response to community needs and demands.
- Streamlined clinic operations for increased efficiency through staff training and process improvements.
- Facilitated regular staff meetings for effective communication, continuous learning, problem-solving, goal-setting, and progress monitoring.
- Enforced maintenance of clean and organized work environment in compliance with safety and sanitation regulations.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Education
MBA - Business Administration
Strayer University
Washington, DC05-2026
BBA - Business Administration
Strayer University
Washington, DC05-2021
Skills
- Patient Safety
- Operations Management
- Staff Training and Development
- Human Resources Management
- Financial Acumen
- Facility Management
- Clinical Supervision
- Process Implementation
- Customer Service
Timeline
Hospital Administrator
Thrive Pet Healthcare
11.2023 - Current
Practice Manager
BluePearl Specialty + Emergency Hospital
06.2022 - 11.2024
Clinic Director
LifeLine Animal Project
04.2017 - 06.2022
MBA - Business Administration
Strayer University
BBA - Business Administration
Strayer University
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