Marissa Renteria
Oxford,CT
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Amazon - Fulfillment Center
Amazon
03.2023 - 06.2024
- Received and put away inventory, followed prompts on screens, troubleshooted problems, ensured product quality, worked in teams to meet deadlines.
- Prepared packages for shipment while adhering to carrier guidelines, resulting in reduced damages and returns due to improper packaging.
- Promoted a positive working culture through effective communication, active listening, and collaboration with co-workers across various departments.
- Maintained a safe working environment by adhering to safety protocols and promptly reporting any hazards or incidents.
- Communicated proactively with team leads regarding potential bottlenecks or challenges in workflows, facilitating timely resolution of operational obstacles.
- Assisted in the preparation of daily reports and performance metrics tracking, providing valuable insights into areas for potential improvement within the center.
Locker+ Customer Service Associate
Amazon
10.2022 - 12.2022
- Answered phone calls, greeted visitors, assembled outreach packets, communicated with other departments, worked through problem-solving scenarios for customers, maintained a clean and organized workspace.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Solved problems with products and services by providing customers with technical support.
Hostess and Cashier
Pulido's Mexican Restaurant
03.2019 - 01.2020
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Boosted customer loyalty through consistent delivery of exceptional service, friendly interactions, and prompt attention to guest inquiries or concerns.
Education
BBA - Business Administration
Texas Woman's University
Denton, TX12.2024
Associate Degree - Liberal of Arts
Tarrant County College
08.2020
Skills
- Warehouse Safety
- Quality Control
- Product Packaging
- Proficient in Microsoft Office
- Teamwork and Collaboration
- Customer Service
- Dependable and reliable
- Time Management
- Motivated Team Player
- Inventory Monitoring
- Attention to Detail
- Adaptable to change
Certification
- Frictionless Sales, 2023, 2024
- Inbound Sales, 2023, 2025
- Sales Enablement, 2023, 2026
- X-Culture Global Collaboration, 2023
Timeline
Amazon - Fulfillment Center
Amazon
03.2023 - 06.2024
Locker+ Customer Service Associate
Amazon
10.2022 - 12.2022
Hostess and Cashier
Pulido's Mexican Restaurant
03.2019 - 01.2020
BBA - Business Administration
Texas Woman's University
Associate Degree - Liberal of Arts
Tarrant County College