Marissa Reyna

• Perform daily processing of bank deposits to ensure accurate financial management.
• Perform daily deposit access through lockbox and ACH/wire transfers.
• Perform on-site deposit of customer checks utilizing check scanner technology.
• Facilitate customer payment processing to ensure timely transactions.
• Investigate and address customer short pays to uphold accurate account balances.
• Engage with customers to address and resolve short-paid item inquiries.
• Perform cleanup of customer accounts following approval to rectify missing or damaged miscellaneous charges.

Invoicing

• Generate and dispatch invoices to clients in a timely manner.
• Analyze invoice data to ensure accuracy before system processing.
• Audit invoices against provided backup documentation.
• Engage with ASM to address concerns and resolve discrepancies.
• Perform submission of invoices through customer portals to ensure timely processing.

Collections

• Compile weekly Excel reports detailing delinquent customers and short-paid invoices.
• Document customer payment status notes in MAS 500 system to ensure accurate financial records.
• Facilitate communication with freight companies to obtain proof of deliveries as required.
• Process and submit claims for damaged items to ensure timely resolution.
• Engage with customers through phone and email communications to address inquiries and resolve issues.
• Execute various tasks to ensure operational efficiency.
• Develop weekly cash projections for CFO and Controller to enhance financial planning accuracy.
• Preparation of monthly commission checks for brokers.
• Establish new customer profiles within the system to enhance data accuracy.
• Source and verify credit references for new customer accounts.

Stroller

• Helped with preparation of stroller shop for opening and closing operations.
• Thorough cleaning of strollers, wheelchairs, and ECVs at the beginning and end of each day.
• Supported guests in navigating the rental process and explained park policies.
• Assisted customers with package holds and pickups. Supported team members in managing package collection operations. Facilitated smooth transactions for package retrieval.
• Executed thorough clearing of Disneyland, California Adventure parks, and Downtown Disney of guest rentals.
• Addressed and resolved customer concerns efficiently.

Stores

• Facilitated customer transactions by managing purchases and processing returns.
• Executed cross-selling strategies to enhance product visibility and drive sales growth.
• Addressed inquiries and resolved concerns to enhance customer satisfaction.

Stock/Runner

• Executed unloading of tuggers and organized merchandise for efficient store processing.
• Conducted comprehensive inventory assessments of floor and stock to ensure optimal merchandise availability.
• Organized and maintained stock room cleanliness at day's end.