Open To Work
Marissa Rhoades
Escanaba,MI
Work Preference
Summary
Dedicated professional with exceptional customer service skills and a strong work ethic. Proven ability to manage client communications and operational procedures, driving satisfaction and efficiency. Results-driven individual with over five years of experience in business operations and staff training. Expertise in financial management, attention to detail, and process optimization, contributing to enhanced productivity and client satisfaction.
Overview
14
14
years of professional experience
3
3
Certificate
Work History
Process Server
Dairyland Process, LLC / R & R Process
Prairie Farm, WI
03.2019 - 12.2024
- Spearheaded all aspects of business operations, including promotion and client acquisition, resulting in a robust network of over 100 law firms.
- Coordinated with attorneys and clients to ensure timely document delivery.
- Maintained accurate records of served documents and client communications.
- Ensured adherence to legal standards while serving diverse types of documents.
- Provided proof of service in form of affidavit.
- Achieved high success rate in locating hard-to-find individuals through diligent research efforts using public records databases and other resources.
- Strengthened relationships with clients through exceptional customer service and prompt responses to inquiries.
Manager on Duty
Jen's Chopping Block
Dallas, WI
04.2021 - 09.2024
- Trained 26 new employees on operational procedures and customer service standards.
- Resolved customer complaints promptly, maintaining high satisfaction levels and repeat business.
- Managed up to 15 tables efficiently in high-pressure environments, ensuring timely service and guest satisfaction.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Contributed to team success by assisting co-workers during high-volume periods as needed.
Manager on Duty
Norske Nook
Rice Lake, WI
04.2016 - 08.2016
- Oversaw daily operations, ensuring efficient workflow and adherence to safety protocols.
- Coordinated 6 staff members schedules, optimizing resource allocation for peak service times.
- Implemented inventory management practices to reduce waste and enhance stock accuracy.
- Conducted performance evaluations, providing constructive feedback to improve team effectiveness.
- Implemented structured training initiatives to equip employees with necessary skills for optimal job performance.
- Maintained cleanliness and organization of workstations in compliance with health regulations.
Education
High School Diploma -
Sturgis Brow High School
Sturgis, SD05.2012
Skills
- Business process optimization
- Sales tactics
- Financial management
- Attention to detail
- Strong work ethic
- Exceptional customer service
- Staff training and development
- Strong ethics
- Legal document reviewing
- Adaptability and flexibility
- Decision-making
- Schedule preparation
- Cash handling and management
Accomplishments
Helped build a start up as the only employee, handling all necessary tasks of the job, which eventually led to the sole proprietorship I operated independently.
Have diligently worked to become a manager at every job I've acquired.
Supervised team of 15 staff members.
Certification
- Licensed Bartender
- ServSafe Certified
- Public Notary
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Manager on Duty
Jen's Chopping Block
04.2021 - 09.2024
Process Server
Dairyland Process, LLC / R & R Process
03.2019 - 12.2024
Manager on Duty
Norske Nook
04.2016 - 08.2016
High School Diploma -
Sturgis Brow High School