Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Marissa Rivera

Marissa Rivera

Nanuet,NY

Summary

Organized and dependable candidate with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Leasing Administrative Assistant/Supervisor in Training

Hekemian & Co., Inc.
12.2018 - Current
  • Increased customer service success rates by quickly resolving issues.
  • Improved office operations by automating client correspondence, record tracking and implementing new policies and procedures.
  • Helped build highly-efficient administrative leasing team through ongoing coaching and by analyzing workflow and strengths of employees.
  • Managed weekly marketing meetings and provided recommendations in rental pricing, to solve occupancy challenges. - During the marketing meetings, I collaborate with property managers to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
  • Updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Administered operations to handle needs of more than 1035 tenants across 26 property units.
  • Well versed in MRI Software.


Leasing Consultant

Lincoln Property
01.2018 - 12.2018
  • Greeted clients, showed apartments, and prepared leases.
  • Verified tenant incomes and other information before accepting lease applications.
  • Consistently exceeded target closing rates.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Assisted the property manager in mediating tenant concerns. The manager covered 2 locations, so, that gave me a lot of responsibility to resolve conflicts that were brought to my attention. Some examples are noise, parking and general disagreements.
  • Worked with Yardi System.

Medical Biller

VP Medical Billing
10.2016 - 01.2018
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
  • Orchestrated medical coding, payment posting, accounts receivables and collections.
  • Posted payments and collections on regular basis.
  • Translated and interpreted medical billing codes with strong accuracy to enable swift payment from insurance agencies.
  • Delivered timely and accurate charge submissions.

Education

Associate of Science - Nursing

Rockland Community College
Suffern, NY
06.2008

Skills

  • Customer Satisfaction
  • Employee Engagement and team-building
  • Excellent Administrative Abilities
  • Client Meetings
  • Customer Service Management
  • Onsite Visits
  • Operational Improvements
  • Dependable and Responsible
  • Problem-Solving
  • Good Telephone Etiquette
  • Multitasking Abilities

Certification

  • Licensed Real Estate Agent- 2020

Languages

Spanish
Native or Bilingual

Timeline

Leasing Administrative Assistant/Supervisor in Training

Hekemian & Co., Inc.
12.2018 - Current

Leasing Consultant

Lincoln Property
01.2018 - 12.2018

Medical Biller

VP Medical Billing
10.2016 - 01.2018

Associate of Science - Nursing

Rockland Community College

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Marissa Rivera