Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Marissa Roberts

Palm Coast

Summary

Customer service professional with extensive experience at Bartlett's Restaurant, with strengths in reservation management and customer relationship building. Proven ability to resolve conflicts and enhance guest experiences through effective communication and event coordination. Skilled in POS system operation and maintaining cleanliness, ensuring a welcoming atmosphere for guests.

Overview

3
3
years of professional experience

Work History

Hostess/Manager

Bartletts Restaurant
Palm Coast
03.2024 - Current
  • Maintain records of reservations, onsite and offsite events/catering, requests, and customer information.
  • Answering phone calls and texts during open hours, and outside of open hours.
  • Managed online reservations through SpotHopper, emails, and social media.
  • Collected guest information, emails, and preferences to transfer into ConstantContact and phone contacts.
  • Accept reservations according to time, seating, and table availability.
  • Track server rotation/sections, seat timing, guest table numbers, and cover count.
  • Transfer phone and online reservations, and walk-ins, into the restaurant reservation book.
  • Resolve guest complaints, overbooking, and seating.
  • Set up tables according to reservations and predicted walk-ins. Including moving tables, setting tablecloths, silverware, and glasses.
  • Take to-go orders, input them into the POS system, and give estimated pickup times.
  • Estimate inside, outside, and bar seating times.
  • Manage kitchen timing and servers inputting customer orders.
  • Maintain constant contact between the host, kitchen, and bartenders.
  • Build relationships with restaurant regulars and clientele through personal connections and consistency.
  • Change the outgoing voicemail message weekly, according to upcoming events.
  • Greet guests upon arrival.
  • Keep cleanliness of front area, including hostess stand, outside couches, plants and doors.

Cashier

Lowes Home Improvment
Palm Coast
06.2023 - 03.2024
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Handling money, including cash, debt/credit cards, and gift cards.
  • Verify state age law requires for certain products.
  • Maintain cleanliness of the register area.
  • Direct customers to where they can find products.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Issued receipts, refunds, credits or change due to customers.
  • Scan merchandise using Lowe's POS system, and give purchase totals.

Dishwasher/ Counter Girl

Burger Bros PC
Palm Coast
02.2022 - 05.2023
  • Maintained cleanliness and sanitation of dishes, utensils, and kitchen equipment.
  • Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination.
  • Rang in customers' orders.
  • Packaged to-go orders according to the needed takeout boxes, cups, and silverware.
  • Maintain the cleanliness of tables, counters, and the drink fountain.
  • Drop food, and track cooking times.
  • Regulate third-party system ordering times.
  • Processed payments using credit card machines or cash registers.
  • Trained new counter girls in proper procedures and policies.
  • Assisted cooks with food measurements, preparation, and storage when needed.
  • Transported clean dishes and supplies from kitchen to front of house staff for opening shift.
  • Managed dish area organization and cleanliness.
  • Swept and mopped the floors at the end of the shift.

Education

High School Diploma -

Matanzas High School
Palm Coast, FL
05-2023

Skills

  • Reservation management
  • Customer relationship management
  • Conflict resolution
  • Event coordination
  • POS system operation
  • Guest information tracking
  • Table setup
  • Brand representation
  • Time management abilities
  • Event planning
  • Teamwork
  • Customer service
  • Cleanliness maintenance
  • Guest relations
  • Table management

Accomplishments

  • Wrestled on the Matanzas Girls varsity wrestling team for three years, being co-captain my junior year. I lettered my freshman year and continued to letter my sophomore and junior year as well.
  • Completed all carpentry certifications offered by Matanzas High School my freshman year to junior year.
  • Four months into my hostess job at Bartletts Restaurant, I was promoted to front of house manager.

Timeline

Hostess/Manager

Bartletts Restaurant
03.2024 - Current

Cashier

Lowes Home Improvment
06.2023 - 03.2024

Dishwasher/ Counter Girl

Burger Bros PC
02.2022 - 05.2023

High School Diploma -

Matanzas High School

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