Summary
Overview
Work History
Education
Skills
Timeline
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Marissa Rocha

Lynn,MA

Summary

Experienced, self directed bartender bringing enthusiasm, a dedication to service and an exceptional work ethic. I am a team player and people oriented. I will do my best to provide the highest standard of hospitality.

I have vast experience in customer service and a passion to strive in all that I do.

Overview

7
7
years of professional experience

Work History

Bartender

Encore Boston Harbor
Everette, MA
09.2022 - 01.2024
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.

Bartender

Seaketch
Hampton, NH
04.2023 - 09.2023
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.

Bartender

Boardwalk Cafe
Hampton, NH
06.2022 - 09.2022
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Balanced daily registers and generated sales reports for management.
  • Provided exceptional service to high volume of daily customers.

Cocktail Server

Hard Rock Casino
Tampa, FL
06.2021 - 02.2022
  • Maintained accurate cash handling practices while efficiently serving customers.
  • Recommended and served alcoholic beverages to patrons during high-volume shifts.
  • Maintained tidiness and organization throughout bar area.
  • Communicated with patrons to offer friendly service and determine needs.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Assessed patrons' needs to always provide proactive service.
  • Created rapport with new and returning patrons to foster guest satisfaction.

Server

Not Your Average Joes
Methuen, MA
02.2018 - 03.2020
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
  • Promoted desserts, appetizers and specialty drinks.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.

Customer Service Representative

North East Storage
North Andover, MA
05.2017 - 12.2019
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Reviewed account and service histories to identify trends and issues.
  • Addressed customer service inquiries quickly and accurately.

Education

High School Diploma -

Methuen High School
Methuen, MA
06.2016

Tips certified

Bachelor of Science -

Arizona State University
Tempe, AZ

Skills

  • Cleaning and maintenance
  • Guest relations expertise
  • Computer-savvy
  • Food and beverage background
  • Strong communication skills
  • Office equipment proficiency
  • Time management
  • Organized
  • Store maintenance
  • Flexible schedule
  • Cash handling accuracy
  • Excellent multi-tasker
  • Effective team player
  • Invoice processing
  • Detail-oriented
  • Adaptive team player
  • Courteous demeanor
  • Dependable and reliable

Timeline

Bartender

Seaketch
04.2023 - 09.2023

Bartender

Encore Boston Harbor
09.2022 - 01.2024

Bartender

Boardwalk Cafe
06.2022 - 09.2022

Cocktail Server

Hard Rock Casino
06.2021 - 02.2022

Server

Not Your Average Joes
02.2018 - 03.2020

Customer Service Representative

North East Storage
05.2017 - 12.2019

High School Diploma -

Methuen High School

Tips certified

Bachelor of Science -

Arizona State University
Marissa Rocha