Marissa Rocha
Lynn,MA
Summary
Experienced, self directed bartender bringing enthusiasm, a dedication to service and an exceptional work ethic. I am a team player and people oriented. I will do my best to provide the highest standard of hospitality.
I have vast experience in customer service and a passion to strive in all that I do.
Overview
7
7
years of professional experience
Work History
Bartender
Encore Boston Harbor
Everette, MA
09.2022 - 01.2024
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Upsold customers from shelf to premium brands to help boost sales.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
Bartender
Seaketch
Hampton, NH
04.2023 - 09.2023
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Trained new bartenders on drink preparation and upselling techniques.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
Bartender
Boardwalk Cafe
Hampton, NH
06.2022 - 09.2022
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Balanced daily registers and generated sales reports for management.
- Provided exceptional service to high volume of daily customers.
Cocktail Server
Hard Rock Casino
Tampa, FL
06.2021 - 02.2022
- Maintained accurate cash handling practices while efficiently serving customers.
- Recommended and served alcoholic beverages to patrons during high-volume shifts.
- Maintained tidiness and organization throughout bar area.
- Communicated with patrons to offer friendly service and determine needs.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Assessed patrons' needs to always provide proactive service.
- Created rapport with new and returning patrons to foster guest satisfaction.
Server
Not Your Average Joes
Methuen, MA
02.2018 - 03.2020
- Operated POS terminals to input orders, split bills and calculate totals.
- Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
- Promoted desserts, appetizers and specialty drinks.
- Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
- Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Customer Service Representative
North East Storage
North Andover, MA
05.2017 - 12.2019
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Reviewed account and service histories to identify trends and issues.
- Addressed customer service inquiries quickly and accurately.
Education
High School Diploma -
Methuen High School
Methuen, MA06.2016
Tips certified
Bachelor of Science -
Arizona State University
Tempe, AZSkills
- Cleaning and maintenance
- Guest relations expertise
- Computer-savvy
- Food and beverage background
- Strong communication skills
- Office equipment proficiency
- Time management
- Organized
- Store maintenance
- Flexible schedule
- Cash handling accuracy
- Excellent multi-tasker
- Effective team player
- Invoice processing
- Detail-oriented
- Adaptive team player
- Courteous demeanor
- Dependable and reliable
Timeline
Bartender
Seaketch
04.2023 - 09.2023
Bartender
Encore Boston Harbor
09.2022 - 01.2024
Bartender
Boardwalk Cafe
06.2022 - 09.2022
Cocktail Server
Hard Rock Casino
06.2021 - 02.2022
Server
Not Your Average Joes
02.2018 - 03.2020
Customer Service Representative
North East Storage
05.2017 - 12.2019
High School Diploma -
Methuen High School
Tips certified
Bachelor of Science -
Arizona State University