Marissa Rodriguez
San Antonio,TX
Summary
Motivational leader and goal-driven, organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
14
14
years of professional experience
Work History
Senior Service Manager, Service Manager, New Store Opening Training Coordinator, Key Hourly Manager, FOH Training Coordinator, Bartender
Bubba’s 33
01.2016 - 05.2024
- Create and maintain motivational environment with Managers to improve internal employee and guest experience
- Train, develop and motivates new managers and new hourly employees to be owners in the guest experience
- Execute corporate training plans with local teams maintaining "best practice" communication with other franchises
- Provides timely feedback to corporate teams on local restaurant challenges
- Respond efficiently and effectively to guest feedback
- Appraise staff performance and provide feedback to improve productivity
- Collaborate cross functionally to ensure new restaurant openings are seamless for total team
Server, Bartender, Key Hourly Manager
Chili’s
01.2010 - 01.2016
- Coached, mentored and trained team members in order to improve their job performance.
- Assessing bar guest’s needs and preferences and making recommendations
- Stay guest focused and nurture an excellent guest experience
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Comply with all food and beverage state and city regulations
- Prepare alcohol or non-alcohol beverages for bar and restaurant patrons
Education
O’Connor High School
Helotes, TX01.2006
Some College (No Degree) -
University of The Incarnate Word
San Antonio, TXSkills
- Efficient in Microsoft Word, Excel, PowerPoint
- Motivational leadership skills
- Strong communication skills
- Familiarity with restaurant management software
- In-store promotes
- Service Quality Management
- Culture development
- Multiple Priorities Management
Timeline
Senior Service Manager, Service Manager, New Store Opening Training Coordinator, Key Hourly Manager, FOH Training Coordinator, Bartender
Bubba’s 33
01.2016 - 05.2024
Server, Bartender, Key Hourly Manager
Chili’s
01.2010 - 01.2016
O’Connor High School
Some College (No Degree) -
University of The Incarnate Word
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