Skilled Project Manager and Sales Professional began their career in the US Army, bringing 20+ years of experience. Assumed progressively increased roles of leadership and management responsibilities and extensive experience managing project teams. Diligent, forward-thinking and adaptable to dynamic company, customer and project needs. Working in close collaboration between project stakeholders and operation teams to ensure project goals and objectives are achieved while ensuring contractual obligations and requirements are met. Strong commitment to high quality standards and complete dedication to customer satisfaction while relationship building. Qualities that help lead both customers and company toward continued success.
Hi, I’m
Marissa Rodriguez-Cruz
Project Manager
Escondido,CA
Summary
Overview
21
years of professional experience
3
years of post-secondary education
Work History
Avaya IncSan Diego, CA
Service Delivery Manager
03.2022 - Current
Job overview
- Cultivated effective and positive working relationships with lucrative clients through onboarding, initial training and ongoing support.
- Coordinated and led internal and external team meetings.
- Interfaced effectively with key accounts, answering questions and delivering exceptional service.
- Coordinated with multiple departments to ensure seamless service delivery across all touchpoints.
- Improved service quality, addressing client concerns promptly and professionally.
- Handled escalated customer issues effectively, resolving problems swiftly while preserving positive relationships where possible.
Optivor TechnologiesRemote Worker, CA
Project Manager
08.2019 - 03.2022
Job overview
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
- Escalated incidents to next level to remain compliant with company's standards and procedures.
- Closely collaborated with project members to identify and quickly address problems.
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
- Reported on status for each project to appropriate stakeholders.
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
- Defined clear targets and objectives and communicated to other team members.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Collaborated with business users, technical teams, database administrators and testing teams, to analyze, gather, and validate requirements such as kickoff meetings, joint application designing and planning sessions.
- Developed Integrated Master Schedules, Clear understanding of Statement of Work and requirements flow down.
- Field Operations Management and Support during installations
Atlantic Tower Services IncOrlando, FL
Sales Representative
05.2009 - 08.2019
Job overview
- Developed and implemented sales strategies to increase revenue.
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics for Wireless Infrastructure Services.
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
- Coordinated trade shows and created marketing collateral to reach greater potential customers.
- Networked at events and via telephone to expand business profits and revenues.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Liaised effectively between Customer and Operations team, keeping all parties informed of project changes.
Advanced Communication SolutionsLake Mary, FL
Project Manager
01.2004 - 01.2009
Job overview
- Responsible for planning, executing, and supporting installation of NEC-based Telecom systems and software to support ~500 users at SMB's and Enterprise-level firms.
- Established reputation for delivering on schedule, within budget, and to client specification.
- Responsible for end-user knowledge transfer in classroom settings.
- Closely collaborated with project members to identify and quickly address problems.
Education
University of Central FloridaOrlando, FL
Bachelor of Arts from Business Administration
01.2007 - 05.2010
University Overview
Skills
Excellent customer serviceundefined
Project Management Experience
Project Management Experience
- US Coast Guard, US Navy, US Air Force, DHS ICE, DHS CBP - Lead Project Manager on Government Contracts for IP telephony, converged voice and data networks, mobile platforms, and associated communications applications. Managed projects from $35k to $3MM in revenue.
- Sprint Wireless – Communication tower upgrades MiMo (Multiple-in/Multipe Out) and 2.0 Mhz across 300 plus cell sites throughout Central and North Florida spanning over three (3) years. Project liase between customer, operations, and sales teams.
Timeline
Service Delivery Manager
Avaya Inc
03.2022 - Current
Project Manager
Optivor Technologies
08.2019 - 03.2022
Sales Representative
Atlantic Tower Services Inc
05.2009 - 08.2019
University of Central Florida
Bachelor of Arts from Business Administration
01.2007 - 05.2010
Project Manager
Advanced Communication Solutions
01.2004 - 01.2009
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