Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Military Service
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Marissa Rollins

Morris,United States

Summary

Detail-oriented Customer Service Representative with 6 years of experience in veterinary and medical office environments. Proficient in managing medical records, bookkeeping, and providing compassionate bereavement services. Recently completed vocational training in Mortuary Science, emphasizing program management and quality assurance.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Armed Security Guard

Constellation Nuclear
01.2025 - 12.2025

Cameron Tavenner, 6500 North Dresden Road, 800-483-3220

Full time, 40hrs/week, $24/hr

  • Enhanced security by conducting regular patrols and monitoring surveillance systems.
  • Facilitated effective communication among team members to ensure operational efficiency.
  • Documented incidents meticulously, detailing any suspicious activities during shifts.
  • Performed checks on security equipment, ensuring all systems functioned properly.
  • Maintained confidential records, ensuring regulatory compliance and accuracy standards.
  • Engaged actively in training programs to improve security protocols and responses.

Removal Assistant

New Traditions Funeral Services
09.2024 - 12.2024

Megan & Brad Burroughs, 30W415 Whitney Road, 630-230-8399

Part time (on-call), max 30hrs/week, $50/call

  • Provided compassionate support to families during their time of loss.
  • Ensured empathy while assisting families throughout the removal process.
  • Assisted funeral directors in respectfully removing deceased individuals from locations.
  • Maintained professionalism in interactions with families and nursing home staff.
  • Secured confidential records, ensuring compliance with regulatory standards.

Customer Service Representative and Receptionist

Danada Veterinary Hospital
04.2018 - 03.2024

Tina Kollins, 10 West Loop Road, 630-665-6161

Full & Part time, 40 & 30hrs/week, $21/hr

  • Scheduled appointments and procedures to enhance operational efficiency.
  • Created and maintained comprehensive medical documentation for patient records.
  • Restocked office supplies to ensure uninterrupted service and support.
  • Assisted medical professionals during routine procedures with animal patients.
  • Coordinated bookkeeping across departments to maintain financial accuracy.
  • Provided bereavement support for clients during pet euthanasia services.

Education

Bachelor of Science - Health And Wellness

Grand Canyon University
Phoenix, AZ
11-2027

Associate of Applied Science - Mortuary Science

Worsham College of Mortuary Science
Wheeling, IL
05-2024

Skills

  • Administrative office management
  • Medical record organization
  • Professional communication skills
  • Project management skills
  • QuickBooks expertise
  • Order processing proficiency
  • Strong organizational skills
  • Mechanical repair expertise
  • Experienced in leadership roles
  • Quality assurance proficiency
  • Skilled in Microsoft Office applications
  • Database administration

Certification

  • Driver's License
  • TS/SCI
  • Secret Clearance
  • Top Secret Clearance

Languages

Spanish - Beginner
English - Fluent

Timeline

Armed Security Guard

Constellation Nuclear
01.2025 - 12.2025

Removal Assistant

New Traditions Funeral Services
09.2024 - 12.2024

Customer Service Representative and Receptionist

Danada Veterinary Hospital
04.2018 - 03.2024

Bachelor of Science - Health And Wellness

Grand Canyon University

Associate of Applied Science - Mortuary Science

Worsham College of Mortuary Science

Military Service

Branch: United States Air Force

Service Country: United States

Rank: Staff Sergeant

July 2012 to May 2015

Honorable Discharge

Title: Special Weapons Maintenance Technician

Duty Station: Kirtland Air Force Base, Albuquerque, New Mexico

Supervisor: Jeremy Brown

  • Basic records maintenance
  • Organize group projects
  • Report regularly to upper ranking enlisted and officer members
  • Biannual complete inventory
  • Quality assurance for storage and repair equipment
  • Attention to detail and accuracy in documentation
  • Strong communication and interpersonal skills
  • Ability to work under pressure and handle sensitive situations
  • Experience with investigations, security, and enforcement
  • Knowledge of laws, regulations, and compliance
  • Leadership, teamwork, and discipline
  • Multicultural awareness and adaptability
Marissa Rollins