MARISSA ROOT
NEWBURGH
Summary
DMV Title Clerk with proven expertise at Middletown Mazda Volkswagen, excelling in title processing and document verification. Recognized for enhancing customer satisfaction through exceptional service and accuracy. Strong collaborator, adept at managing deadlines while maintaining compliance with state regulations, ensuring seamless vehicle transactions and fostering positive client relationships.
Experienced with patient scheduling, medical records management, and front-desk operations. Utilizes effective communication and organizational skills to enhance patient care and office efficiency. Knowledge of healthcare protocols and track record of maintaining patient confidentiality and satisfaction.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
DMV Title Clerk
Middletown Mazda Volkswagen
07.2024 - Current
- Processed vehicle titles and registrations accurately.
- Learned state regulations for title transfers and documentation.
- Organized filing systems for title documents.
- Used software for data entry and tracking title transactions.
- Resolved title paperwork discrepancies efficiently.
- Gained customer service skills addressing client inquiries.
- Ensured compliance with DMV regulations during issuance.
- Managed high-volume workload while verifying documents.
- Communicated to resolve common title issues.
- Enhanced satisfaction by providing accurate title info.
DMV Title Clerk
BMW OF THE HUDSON VALLEY
10.2023 - 07.2024
- Cooperated with sales team to verify accuracy of documentation for vehicle transactions.
- Managed titles and paperwork inventory, keeping records organized for efficient operations.
- Processed applications for vehicle titles effectively, ensuring adherence to state regulations.
- Helped customers comprehend title transfer requirements, providing excellent service and support.
- Instructed new staff on procedures for accurate and efficient title processing.
- Recognized opportunities to improve processes that enhanced workflow and reduced errors.
- Updated knowledge of DMV regulations to guarantee legal compliance in all transactions.
- Facilitated management of numerous title applications daily, increasing office productivity.
DMV Title Clerk
Thruway Nissan
07.2019 - 10.2023
- Resolved common title issues through effective customer communication.
- Verified documentation accuracy with sales team for seamless vehicle transactions.
- Educated customers on state vehicle titling requirements, clarifying any confusion.
- Operated Xerox and printing machines to manage document copies.
- Addressed customer complaints promptly and professionally.
Medical Receptionist
Goshen Medical
01.2014 - 07.2019
- Managed patient scheduling and coordinated appointments to optimize clinic workflow.
- Assisted patients with check-in procedures, ensuring accuracy of personal and insurance information.
- Streamlined front desk operations by implementing efficient filing and record-keeping systems.
- Collaborated with medical staff to facilitate timely communication regarding patient needs and follow-ups.
- Trained new receptionists on office protocols, enhancing team efficiency and service quality.
- Resolved patient inquiries and concerns promptly, improving overall patient satisfaction scores.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Supported positive patient experience by offering assistance with filling out health forms.
- Supported patient care by scheduling appointments to accommodate urgent health needs.
- Improved patient follow-up, reducing missed appointments through effective reminder calls.
Education
GED -
HOMESCHOOLED
Newburgh, NYNo Degree - Medical Technology
RIDLEY-LOWELL TECHNICAL INSTITUTE
Poughkeepsie, NY04-2018
Skills
- Document verification
- Problem-solving abilities
- Attention to detail
- Time management
- Multitasking Abilities
- Accuracy and precision
- Policy adherence
- Customer service
- Teamwork and collaboration
- Active listening
- Effective communication
Timeline
DMV Title Clerk
Middletown Mazda Volkswagen
07.2024 - Current
DMV Title Clerk
BMW OF THE HUDSON VALLEY
10.2023 - 07.2024
DMV Title Clerk
Thruway Nissan
07.2019 - 10.2023
Medical Receptionist
Goshen Medical
01.2014 - 07.2019
GED -
HOMESCHOOLED
No Degree - Medical Technology
RIDLEY-LOWELL TECHNICAL INSTITUTE
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