Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Marissa Rothstein

Apache Junction,AZ

Summary

Dynamic professional with a proven track record in customer service and healthcare, notably at Intouchcx and Good Samaritan Society. Excelled in complaint resolution and fostering strong customer relationships, enhancing retention and satisfaction. Skilled in documentation and adept at identifying operational efficiencies, demonstrating a blend of hard and soft skills to drive success and exceed service goals.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Intouchcx
Mesa, AZ
08.2024 - Current
  • Strengthened customer retention by offering discount options.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Monitored customer satisfaction levels through surveys and feedback forms.
  • Developed strong relationships with customers by providing personalized assistance and support.

CNA

Good Samaritan Society
Mountain Lake , MN
07.2022 - 04.2024
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
  • Administered medications and educated patients and families on correct at-home administration.
  • Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
  • Administered medications under supervision of a licensed nurse.
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Answered patient call signals and signal lights to determine patients' needs.
  • Utilized appropriate safety measures when handling hazardous materials or waste products.

Store Manager

Casey General Store
Jackson , MN
07.2022 - 03.2023
  • Planned special promotions or discounts based on market trends.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Conducted daily store operations, including opening and closing procedures and cash handling.

Education

Southwest Star Concept
Okabena, MN

Skills

  • Complaint resolution
  • Scheduling
  • Account updating
  • Documentation
  • Refund management
  • Delivery scheduling

Certification

  • Food Manager Safety
  • Customer Service Representative

Timeline

Customer Service Representative

Intouchcx
08.2024 - Current

CNA

Good Samaritan Society
07.2022 - 04.2024

Store Manager

Casey General Store
07.2022 - 03.2023

Southwest Star Concept

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Marissa Rothstein