Marissa Ruiz
San Antonio,TX
Summary
Demonstrated adaptability by cross-training in various roles, ensuring operational efficiency and team support. Achieved high accuracy in cash management, contributing to a positive and dependable workplace environment. Offering experience in FOH & BOH roles with a history of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Reliable employee offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in multiple areas and flexible with changing business needs.
Overview
10
10
years of professional experience
Work History
Cashier
Aramark
07.2017 - Current
- Greeted customers at counter to fulfill requests and responded promptly to customer needs.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Worked flexible schedule and extra shifts to cover for call-in employees to meet business needs.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Learned other teammates' work tasks to train as backup.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Handled cash transactions and point-of-sale operations to assist staff during busy service periods.
- Set up and broke down food service lines quickly to maintain service flow.
- Developed and maintained positive relationships with customers to enhance service.
- Prepared and served various food items to customer specifications in fast-paced environments.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Greeted customers and answered inquiries regarding menu items and specials.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Efficiently stocked room and departments within store.
- Inventoried audits of paperwork and data entry at receiving area.
- Inspected all goods for quality and quantity.
- Counted all physical inventory and generated department audit reports.
- Helped customers complete purchases & locate items.
- Quickly and accurately counted drawers at start and end of each shift.
- Assisted customers by answering questions and fulfilling requests.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Trained team members on cash register operation and cash handling.
- Operated POS cash register and equipment to collect payments.
- Communicated with customers and team members to solve problems.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Processed refunds and exchanges in accordance with company policy.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Conducted inventory counts by adding each item in stock.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Responded to customer requests for products, services, and company information.
Food Service Specialist
Allen Tharp
08.2014 - 09.2015
- Maintained effective supply levels by monitoring and replenishing food.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Kept surfaces, tools and equipment clean and sanitized.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Learned other teammates' work tasks to train as backup.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Set up and broke down food service lines quickly to maintain service flow.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Communicated closely with servers to fully understand special orders for customers.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Measured and mixed ingredients according to precise recipes for best results.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Kept kitchen clean and organized by performing daily maintenance tasks.
Education
High School Diploma -
South San Antonio High School
San Antonio, TX2014
Skills
- Customer Service
- Organizational abilities
- Inventory Control
- POS Systems
- Issue Resolution
- Professional Appearance
- Adaptability and Dependability
- Positive Attitude
- Manager support
- Cash Register Operation
Timeline
Cashier
Aramark
07.2017 - Current
Food Service Specialist
Allen Tharp
08.2014 - 09.2015
High School Diploma -
South San Antonio High School