Marissa Ruiz
Lordsburg
Summary
Developed exceptional communication and problem-solving skills in customer service environment. Demonstrated ability to handle diverse responsibilities and manage guest interactions with professionalism and care.
Overview
3
3
years of professional experience
Work History
Guest Service Assistant
Hampton By Hilton
12.2022 - Current
- Streamlined check-in and check-out processes for increased efficiency and reduced wait times.
- Balanced competing priorities under pressure while remaining focused on delivering exceptional guest experiences at all times.
- Monitored guest feedback closely via online reviews or comment cards, implementing improvements based on common trends identified.
- Elevated the guest experience by consistently maintaining a professional, welcoming demeanor.
Education
Lordsburg High School
Lordsburg, NMSkills
- Communication
- Technology
Timeline
Guest Service Assistant
Hampton By Hilton
12.2022 - Current
Lordsburg High School
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