Marissa Ruiz

• Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
• Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
• Filed insurance claims forms in accordance with applicable regulations.
• Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
• Scheduled appointments for patients via phone and in person.
• Prepared laboratory specimens for analysis and organized lab results for review by the physician.
• Prepared treatment rooms for patient examinations.
• Organized patient charts before each day's clinic sessions began.
• Answered phones, scheduled appointments, greeted patients and ordered supplies.
• Educated patients on healthcare topics such as nutrition and disease prevention methods.
• Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
• Conducted routine laboratory tests and sample analyses to monitor diseases.
• Processed orders for medical supplies and lab equipment.
• Incorporated outside records into charts and EHR.
• Provided assistance to medical staff in performing surgical procedures.
• Verified appointment times with patients, preparing charts, pre-admission and consent forms.
• Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
• Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
• Supported administrative staff by processing payments.
• Positioned patients properly during examination or treatment for comfort and safety.
• Assisted back office patient processes to reduce office wait times.
• Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
• Administered medications under physician's supervision.
• Responded to patient callbacks and phone-in prescription refill requests.
• Administered injections, medications and treatments as directed by the physician.
• Contacted medical facilities to schedule patients for admission.
• Explained treatment procedures and physicians' instructions.
• Collected, labeled and stored laboratory specimens properly prior to testing.
• Secured patient information and maintained patient confidence by completing and safeguarding medical records.
• Registered new patients into practice management software program accurately entering demographic information.
• Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
• Cleaned and maintained medical equipment following procedures and standards.
• Inspected equipment to ensure proper working order prior to use on patients.
• Conducted patient interviews to gather health history, vital signs and information about current medical concerns.
• Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
• Communicated with pharmacies for prescription refills on behalf of supervising physician.
• Documented notes during patient visits.
• Changed dressings on wounds to prevent infection and check for healing.
• Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
• Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
• Educated patients about medications, procedures and physician's instructions.
• Contacted pharmacies to submit and refill patients' prescriptions.
• Handled general office duties of administrative staff.
• Updated and maintained databases
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Worked effectively in team environments to make the workplace more productive.
• Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Operated a variety of machinery and tools safely and efficiently.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

• Performed statistical collection to track tenant communication and applicant data.
• Obtained quotes from contractors for repair work to maintain property.
• Assessed eligibility of applicants in accordance with predetermined criteria to fill vacancies.
• Responded to complaints and members' inquiries to improve service delivery.
• Negotiated contracts with vendors for repairs or upgrades to public housing units.
• Established and maintained relationships to meet community needs and avoid service duplication.
• Determined organizational policies regarding program eligibility, requirements and benefits.
• Prepared and maintained budgets, personnel records or training manuals.
• Maintained residential tenancy agreements for renewal or termination following program guidelines.
• Conducted regular inspections of public housing units to ensure safety, security, and cleanliness standards were met.
• Implemented property inspection procedures to maintain compliance with housing codes.
• Formed partnerships to increase awareness of housing for economic competitiveness.
• Ensured that tenant complaints were addressed promptly and appropriately.
• Analyzed proposed legislation, regulations or rule changes to determine impact of services.
• Worked closely with state agencies on grant funding opportunities for new development projects.
• Evaluated work of staff and volunteers to maintain quality and effectiveness of resources.
• Managed a budget for the maintenance and upkeep of public housing units.
• Investigated key breaches of tenancy contracts.
• Developed strategies for increasing occupancy rates in underutilized properties.
• Organized community events to foster positive relationships between tenants, landlords, and other stakeholders in the area.
• Cultivated strong partnerships with nonprofit organizations focused on serving low-income communities.
• Developed and implemented policies and procedures to ensure compliance with public housing regulations.
• Handled administrative procedures to meet objectives set by boards of directors or senior management.
• Prepared reports detailing progress towards meeting organizational objectives.
• Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
• Implemented innovative solutions for addressing challenges associated with aging infrastructure in existing properties.
• Consulted with staff on resolution of complex service issues.
• Provided support services for tenants such as financial counseling, job training, and relocation assistance.
• Recruited, interviewed, and hired volunteers and staff.
• Spoke to community groups to explain and interpret purposes, programs, and policies.
• Supervised personnel directly engaged in housing program administration, maintenance and clerical support.
• Collaborated with local law enforcement departments on initiatives to reduce crime in public housing complexes.
• Performed intake assessments to determine eligibility for public housing applicants.
• Provided hands-on and proactive leadership to community services staff.
• Reviewed physical structures for unusual deterioration or mismanagement to report to facilities and operations management.
• Advised residents on tenancy and estate management services information.
• Advised residents on available social services programs in their area.
• Participated in conferences related to affordable housing issues.
• Acted as consultant to community programs by interpreting regulations and policies.
• Identified needs of customers promptly and efficiently.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Collaborated closely with team members to achieve project objectives and meet deadlines.
• Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Completed routine maintenance and repair.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
• Maintained updated knowledge through continuing education and advanced training.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
• Provided support and guidance to colleagues to maintain a collaborative work environment.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Operated equipment and machinery according to safety guidelines.
• Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
• Operated a variety of machinery and tools safely and efficiently.
• Assisted with customer requests and answered questions to improve satisfaction.

• Investigated suspicious activity within properties managed by the organization.
• Prepared detailed budgets and financial reports for properties.
• Organized and scheduled regular inspections of all units in the building.
• Manages and supervises direct-report staff by coordinating, assigning, and reviewing work to ensure compliance with policies and procedures;
• Conducts employee evaluations, introductory and annual; makes recommendations for hiring and releasing employees;
• Initiates and administers corrective action, as necessary, according to the Employee Manual;
• Mentors employees to full potential and ensures appropriate training is given to meet the standards of the position held;
• Develops plans for new programs and for expanding existing programs, implements plans, monitors and modifies programs as necessary;
• Prepares and monitors various departmental budgets, including Low Rent Assistance, Home Ownership Program, Capital Fund Program, and reviews expenditures for compliance and accuracy;
• Prepares grant applications for capital outlay and program funding, and seeks additional funding resources;
• Recommends legislation pertaining to Public Housing issues;
• Writes interdepartmental policies for local, state and federal programs and maintains policy handbooks.
• Perform quality control audits on select applicant and tenant files; monitor low rent staff to ensure adherence to policy and procedures;
• Prepares and submits departmental goals and accomplishments reports to the Housing Authority Board, HUD Field Office, HUD and REAC websites;
• Make presentations before the HA Board, City Commission, local social service agencies, HA residents and the general public;
• Responds to department correspondence and takes appropriate action as necessary;
• Attends various internal and external meetings to monitor and provide direction to programs, including other City Departments;
• Prepares and submits various monthly and quarterly budget and activity reports as required by the City of Alamogordo, HUD, REAC, and the Alamogordo Housing Authority Board;
• Plans and directs major fund raising events;
• Develops and promotes short and long range plans for marketing the Housing Authority;
• Promotes and provides education on available housing services to the general public; including conducting presentations, meeting with local organizations, and disseminating information through the media;
• Monitors staff compliance with safety regulations;
• Processes travel authorization forms for department employees;
• Responds to and resolves difficult and sensitive inquiries and complaints from housing authority tenants, applicants, and employees;
• Required to attend grievance hearings and court hearings; required to prepare and present information at legal proceedings involving actions taken by the Housing Authority;
• Greets the public in person and on the telephone and answers questions regarding Housing Authority services and policies;
• Establishes procedures to assure the highest standards of risk management, employee safety, and risk avoidance;
• Responsible for thoroughly investigating, reviewing, and addressing department or division accidents to prevent future occurrences and control risk management related costs;
• Contributes to a high-quality work culture through participation in training and mentoring to develop skills, including safety related training and skills;
• Interacts professionally and provides excellent customer service to all levels of City staff and citizens, to ensure high operational and service standards; and
• Performs duties in accordance with the Employee Manual, Department Policies and Procedures, City of Alamogordo Ordinances, and any applicable State or Federal authority.

• Develop a schedule to ensure completion of all 221 current tenant annual recertification/evaluations that complies with the timeframes listed in federal regulations to avoid a federally mandated Rental Integrity Review
• Coordinate and complete all initial tenant interviews for recertification/evaluations, conduct home visits for disabled tenants
• Conduct highly confidential annual recertification/evaluations of all current tenants, including evaluation of social security numbers, birth records, multiple income sources, family composition, current criminal history, disability status, medical expenses, child care and review tenant and third party verifications with the HUD Electronic Income Verification system
• Completes highly complex rental calculation taking into consideration all income sources, possible excluded income and applicable expenses, enter updated rental information accurately into Housing Software
• Creates new tenant lease Part I and Part II, HUD required forms including 50058, 9886 Privacy Act, Debts to Public Housing Authorization Form, Community Service exemption or certification form, Designation of Responsible Party, Supplemental Emergency Contact form and applies the Housing Authority Admissions and Continued Occupancy Policy to ensure compliance for all rental change documentation
• Sets up appointments to meet with tenants to sign all required documentation and tracks missed appointments
• Responsible for frequent interim recertification of rent of current tenants that is triggered by a change in tenant circumstances including gain or loss of income or addition or removal of household member, completes same complex process done during the annual recertification evaluation
• Responsible for knowing HUD regulations of the Mandatory Earned Income Disallowance Program, requires in depth tracking, evaluation, verification of eligibility for the program, review of the tenant income information triggers a high level of decision making abilities to determine if tenant is eligible for income exclusions reported to HUD
• Maintains various flat rent schedules for current tenants and new tenants, applies HUD regulated dates to applicable schedules, decides which tenants are eligible for each flat rent schedule• Direct zero income tenants to community services agencies, tracks participation in community service efforts
• Reviews information for possible fraud, refer tenants for further investigation, make recommendations for retroactive rent charges and charges tenant accounts receivable when applicable
• Receive tenant complaints and takes corrective action; make referral to appropriate personnel for resolution if necessary, monitor tenant actions to ensure lease compliance
• Updates 6 part tenant files, participates in file audit of all current tenant files, responsible for ensuring all annual and interim recertification documents are filed in a timely manner;
• Read and interpret HUD, state and local regulations, implement and adhere to changes required
• Maintain statistical data for required management reports
• Plan and coordinate work with other employees, effectively develop a network with government agencies, businesses, service organizations, and general public
• Must be able to work with the general public including extremely low income, disabled and elderly individuals
• Required to attend Housing Board meetings, eviction or grievance hearings
• Completes daily deposit slips for all rental payments including running a summation tape, reviewing all payments for accuracy, copying payment batches and checks and money orders, submitting payments to Management for final review and putting payments in safe at the close of business day
• Acts as backup when Office Assistant is unavailable
• Serves as backup for payroll entry, responsible for creating and completing Field Purchase Orders in compliance with procurement guidelines
• Contributes to a high quality work culture through participation in training and mentoring to develop skills, including safety related training and skills• Provide excellent customer service and ensure high operational and service standards for the citizens of Alamogordo
• Perform duties according to City of Alamogordo Ordinances, Safety Policy and departmental Policies and Procedures

• Respond to public inquiries with exceptional customer service, on the phone, through email and in person, and refer to appropriate staff members for more specific information as appropriate.
• Support administrative aspects to facilitate the Rent Stabilization Programs of the City, such as assist in the organization of outreach services and events for the rental housing community in English and Spanish.
• Perform a wide variety of general clerical duties including answering the phones, filing (paper and electronic), billing, public notes, creating reports, scheduling meetings, and assisting with mass mailings.
• Assist with a variety of financial related tasks and responsibilities.
• Issue, receive, type, and process various applications, permits, and forms.
• Maintain accurate, effective records and files; follow up on due dates; perform other monitoring functions to ensure timely completion of work.
• Maintain a variety of records; collect, check, and tabulate data; prepare routine reports/spreadsheets.

• Review Reports Accurately, Efficiently, and as a Team Member
• Assigned to Special Clients for 90+ days
• Cross-trained in Data Entry and assist in the department when needed.
• I work at a productive pace in order to ensure that my daily goals are met and that the reports I review are accurate
• Maintain positive and friendly working relationships with peers in my department and those in other departments.

• Assigned to Rushes in our department, while maintaining my regular work load

• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Politely answered phones,
• took messages and/or answered any questions family members, potential clients, or general public had.
• Completed client paperwork and entered into ProCare database.
• Accurately recorded any and all incident/accident reports, special care needs, food or environmental allergies, shot information in child's records.
• Assisted the Director and teachers in the management of any emergencies or drills when necessary.
• Diligently cleaned all work areas, restrooms and toys in accordance with sterilization and disinfectant protocol.
• Confirmed client state benefit contracts and checked application statuses with the Children Youth and Families Division.
• Successfully complied with OSHA, ADA and HIPAA laws.
• Maintained proper universal precautions and infection control procedures at all times.
• Supervised and led a team of child care providers and helped support staff of 15.
• Regularly attended meetings and in-service trainings to continuously learn about how to better our center and classrooms.
• Maintained clear, organized records and reports that were randomly checked by state licensing officials.
• Worked directly with children ranging 6 weeks to 10 years old, building relationships, interacting, and teaching.