Marissa Saenz
Santa Teresa,NM
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
20
20
years of professional experience
Work History
Front Desk Receptionist
Melissa's Gym
El Paso, Texas
08.2004 - 12.2024
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Waitress
Singapore Cafe
El Paso, Texas
06.2009 - 06.2014
- Greeted customers and provided menus.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Answered questions about menu items, ingredients, and pricing.
- Bussed tables as needed during peak hours.
- Prepared checks accurately and processed payments promptly.
- Performed basic math calculations when computing bills for customers' meals.
- Organized take-out orders efficiently according to customer requests.
Retail Merchandiser (Disney College Program)
Saratoga Resort And Spa
Kissimmee, FL
01.2009 - 05.2009
- Organized product displays in accordance with corporate guidelines.
- Assisted customers in selecting appropriate merchandise for their needs.
- Collaborated with store management to ensure effective implementation of promotional activities.
- Inspected stores regularly for proper stocking and display of products.
- Placed prices and descriptive signage to enhance displays and promote items.
- Reorganized sales floor to promote sales, displaying high demand products in prime locations.
Kids Camp Counselor and Receptionist
Tennis West Sports and Raquet Club
El Paso, Texas
05.2007 - 05.2008
- Organized and facilitated daily recreational activities for children, such as sports, arts and crafts, and outdoor games.
- Provided guidance to campers in a positive manner to ensure safety of all participants.
- Responsible for reservations
- Maintained front desk
- Greeted members
Receptionist
Crystal Cleaners
El Paso, Texas
04.2005 - 04.2006
- Greeted visitors and provided them with assistance.
- Took care of customers needs
- Made sure clothing was taken care of accordingly
Education
Early Childhood Education
Ashford University
San Diego, CA05-2020
Skills
- Appointment confirmation
- Mail coordination
- Scheduling
- Multitasking and organization
- Inventory control
- Sensitive information handling
- Verbal and written communication
- Filing and sorting
- Team collaboration
- Hospitality best practices
- Customer assistance and interaction
- Mail handling
- File organization
- Cash handling
- Problem-solving skills
Timeline
Waitress
Singapore Cafe
06.2009 - 06.2014
Retail Merchandiser (Disney College Program)
Saratoga Resort And Spa
01.2009 - 05.2009
Kids Camp Counselor and Receptionist
Tennis West Sports and Raquet Club
05.2007 - 05.2008
Receptionist
Crystal Cleaners
04.2005 - 04.2006
Front Desk Receptionist
Melissa's Gym
08.2004 - 12.2024
Early Childhood Education
Ashford University
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