Marissa Sailor
Coloma,MI
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Merchandise Manager
PetSmart
Elkhart, IN
07.2022 - Current
- Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.
- Arranged consistent shelves, displays, and endcaps, by following established planograms.
- Oversaw inventory counts each week to maintain stock records and account for shrinkage.
- Assessed areas of service concern and developed improvement plans.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Managed over 30 customer calls per day
- Weekly product/stock adjustments, finalizing adjustments in system.
Customer Engagement Leader
PetSmart
Elkhart, Indiana
09.2016 - Current
- Provided information to customers by reviewing orders and educating about basic care and knowledge of purchased product.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Promoted business retention and growth by providing services to 30+ customers per day, managing their needs and assisting with technical issues.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Cross-trained and provided back up for customer service managers.
- Entered orders into SAP computer database system.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Surpassed sales goals through implementation of effective marketing strategies.
- Multitasked between multiple tasks to be done throughout day, in charge of customers, associates, adoption center, and pet department needs.
Education
High School Diploma -
Elkhart Memorial High School
Elkhart, IN06.2015
Skills
- Creative Strategies
- Retail Inventory Management
- Promotional Planning
- Customer Loyalty
- Invoice Payment
- POS Inventory System Operation
- Complex Problem-Solving
- Inventory Control Procedures
- Pricing Updates
- Inventory Accuracy
- Sales Promotion
- Monthly Inventory
- Shrinkage Control
- POS Systems and Ordering Platforms
- Order and Refund Processing
- Call Transfers
- Bank Deposits
- Data Entry
- Self-Motivated
Accomplishments
- Supervised team of 20+ staff members.
- Achieved nearly perfect inventory by completing weekly product scans with accuracy and efficiency.
- Achieved three leadership positions in four years time.
Timeline
Merchandise Manager
PetSmart
07.2022 - Current
Customer Engagement Leader
PetSmart
09.2016 - Current
High School Diploma -
Elkhart Memorial High School