Marissa Salazar
Alton,TX
Summary
Ability to complete tasks on time in both individual and team settings. Dependable and reliable, eager to learn and grow with your company. Dedicated worker willing to be trained and with excellent communication, and time management skills. Aiming to leverage my abilities to successfully fill the vacancy at your company.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Ophthalmic Assistant
Thurmond Eye Associates
03.2024 - Current
- Welcoming and greeting each patient warmly and ensuring they feel comfortable upon arrival.
- Verifying patient information and updating medical records.
- Conducting thorough patient interviews to gather medical and ocular history.
- Making sure to be documenting symptoms, medications, and previous treatments accurately.
- Explaining procedures and tests to patients to ensure they understand the process and purpose.
- Excellent communication skills to explain procedures and tests to patients clearly and compassionately.
- Assisting patients with vision tests and ensuring accurate results.
- Interacting effectively with patients of all ages, backgrounds, and health conditions.
- Adapting communication style to meet the needs of different patients.
- Skilled in accurately documenting patient histories, test results, and other medical information in electronic health records (EHR).
- Maintained compliance with HIPAA regulations regarding patient privacy while handling sensitive medical information daily.
- Strong ability to work effectively as part of a healthcare team, assisting ophthalmologists and coordinating with other staff members.
- Ability to identify and report significant findings to the ophthalmologist promptly.
- Skilled in troubleshooting equipment issues and ensuring accurate test results.
- Efficient in managing multiple tasks and responsibilities in a fast-paced clinical environment.
- Ability to prioritize tasks and ensure timely patient care.
- Skilled in operating various diagnostic software and equipment interfaces.
Front Desk Associate
Planet Fitness
10.2022 - 03.2024
- Listened and resolved customers concerns/complaints with a tranquil, calm demeanor.
- Proper phone etiquette being a standard with every phone call coming in.
- Provided efficient and courteous service to customers at all times.
- Positive communication when dealing with customers and employees to achieve a good outcome.
- Adaptable with having to preform multiple tasks at once.
- Complying with every training course and always succeeding.
- Collaborated with upper management and leaders to establish organizational goals, strategic plans and objectives.
- Participated in call ins and meetings in order to review the company's revenue for that month.
- Efficient in helping drive sales with promotions.
- Logging in every single customer into the computer system, making sure everyone's information was correct and accounted for.
- Knowledgeable with those who came with insurance and what they were eligible for under their insurance company.
- Training the new hires and making sure professionalism is the standard when doing every task.
- Managing others while simultaneously making sure the set goal is achieved at the end.
- Filling in for others for when the situation calls for it.
- Performed correct sanitation to insure a better, cleaner environment.
Head Waitress/Cashier
Gorditas Lucy
10.2017 - 07.2022
- Listened to customer concerns and complaints and quickly rectified issues.
- Answered telephones to take reservations or to-go orders.
- Checked on guests to verify satisfaction with each course.
- Provided efficient and courteous service to customers at all times.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Prepared checks to itemize and total meal costs and sales taxes.
- Suggested additional items to customers to increase restaurant sales.
- Adhered to quality and service standards to support operational goals.
- Participated in ongoing training to enhance own job skills and knowledge.
Education
High School Diploma -
Magnolia West High School
Tomball, TX06.2014
Skills
- Spanish
- Efficient and Detailed-Orientated
- Upbeat and Positive Attitude
- Intermediate Team Player
- Adaptable and Flexible
- Calm and Professional Under Pressure
- Critical Thinking
- Information Inputting
- Customer Service and Assistance
- Courteous Phone Demeanor
Certification
CPR Certification, 01/01/24, Present
Personal Information
- Title: Customer Service Rep 7+ Years Experience
- Work Permit: Authorized to work in the US for any employer
Timeline
Ophthalmic Assistant
Thurmond Eye Associates
03.2024 - Current
Front Desk Associate
Planet Fitness
10.2022 - 03.2024
Head Waitress/Cashier
Gorditas Lucy
10.2017 - 07.2022
High School Diploma -
Magnolia West High School
CPR Certification, 01/01/24, Present
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