Marissa Sanchez
Fort Worth,Tx
Summary
Knowledgeable Animal Control Officer with excellent understanding of humane animal treatment procedures. Skilled working with multitude of animal species and responding to calls for service. Hands-on experience performing special animal patrol and managing restraint of wild animals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Animal Control Officer
City Of Fort Worth
06.2023 - Current
- Collaborated with local law enforcement agencies to enforce animal control ordinances and handle dangerous or aggressive animals.
- Handled emergency situations calmly and effectively, employing appropriate restraint techniques for various species while prioritizing public safety.
- Conducted thorough investigations into cases of suspected animal cruelty or neglect, gathering evidence to support legal action when necessary.
- Developed strong working relationships with veterinarians, rescue organizations, and other stakeholders within the community for improved collaboration on shared goals.
- Facilitated positive outcomes in difficult situations by using conflict resolution skills when interacting with agitated or uncooperative individuals during field operations.
- Investigated and gathered information regarding animal-related complaints.
- Captured domestic and wild animals.
- Managed accurate record-keeping systems for all impounded animals, ensuring timely updates and smooth communication with other departments.
Customer Care Service Representative
American Express
08.2022 - 01.2023
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Assisted customers in navigating the company website or mobile app for self-service options when applicable.
- Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
- Enhanced customer experiences by providing timely and accurate information on products and services.
- Developed rapport with customers through active listening and tailored assistance, fostering loyalty.
- Implemented process improvements that led to reduced hold times and higher first-call resolution rates.
- Identified trends in customer concerns, proactively addressing common issues before escalation.
- Delivered personalized recommendations based on individual customer needs, driving sales growth.
Online Sales Representative
TTI Inc.
06.2022 - 08.2022
- Proactively builds rapport with best prospects to position TTI as the “best in class” service provider.
- Increases active customer account base by compiling and qualifying a list of prospective customer leads from trade publications, factory representatives and business directories and will place cold calls on those leads.
- Maintains active and healthy dialogue with customers by staying in contact with the customer to determine customer needs and plans for future purchases. Will apply suggestive selling techniques and pursue sales possibilities beyond customer initiated requests.
- Actively markets TTI products and services by direct phone contact, email, and other effective business correspondence.
- Processes the customer’s order by entering it into the sales database for quote processing and delivery schedules. Requires eye for detail, proof reading for accuracy, and maintaining quality expectations. Failure to process and review in a timely manner can result in inventory being allocated to other customers’ sales orders. Key performance indicators include on time delivery to the customer as well as incorrect orders referred to as the Return Material Authorization (RMA) process.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries and concerns.
Veterinary Technician Assistant
Fort Worth Animal Emergency Hospital
01.2021 - 06.2022
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
- Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.
- Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
- Administered medications to animals in treatment and documented changes in condition.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Handled challenging behavior from stressed or anxious animals using calming techniques learned through continuous professional development courses.
Retail Sales Associate
PetSmart
08.2018 - 09.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Maintained clean and comfortable habitats for animals, ensuring their well-being and reducing stress levels.
- Assisted in the development of an efficient animal intake process that streamlined new arrivals'' assessment and integration into appropriate housing areas.
- Promoted positive animal welfare standards by advocating for enrichment activities, addressing behavioral concerns, and facilitating socialization opportunities.
- Monitored animal populations within the facility, identifying overcrowding issues and coordinating appropriate solutions when needed.
Shelter Technician
Arlington Animal Shelter
08.2019 - 11.2019
- Cleaned and sanitized cages and living areas to promote health and wellbeing.
- Kept animals healthy and socialized by providing regular exercises and walks.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Contributed to a positive shelter environment with thorough cleaning and sanitation of animal enclosures.
- Ensured a safe environment for volunteers by following established protocols regarding animal handling and safety measures.
- Promoted positive relationships between shelter animals and visitors by supervising interactions in designated areas to foster potential adoptions.
- Monitored health of animals, reporting any issues to shelter staff for resolution.
- Provided excellent customer service to visitors, promptly answering questions to enhance satisfaction.
- Helped with intake of newly surrendered animals, providing food, water and medical attention.
- Educated visitors about responsible pet ownership practices while promoting available resources such as spay/neuter clinics or training classes offered through the organization.
- Maintained detailed records of animal care and feeding schedules to track animal care and history.
Part Time Clerk
QuikTrip
02.2018 - 05.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Improved overall sanitation levels with timely collection and transportation of garbage to designated facilities.
Team Member
J & D Interiors
10.2014 - 02.2018
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Maintained productive, efficient approach to all tasks.
- Enhanced production efficiency by organizing labeling materials and maintaining a clean working environment.
- Improved label accuracy by meticulously checking product information and ensuring alignment with company guidelines.
- Increased customer satisfaction by accurately placing labels according to specific client requests and requirements.
Team Leader
Jack In The Box
11.2016 - 09.2017
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Worked effectively in fast-paced environments.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Maintained a clean work area through regular sweeping, mopping, and trash removal tasks, promoting an inviting atmosphere for shoppers.
- Aided in the implementation of loss prevention strategies by conducting regular inspections of backroom areas and maintaining vigilance on the sales floor.
Team Member
Taco Casa
07.2016 - 11.2016
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Collaborated with fellow team members to ensure smooth operations during peak hours, reducing wait times for customers.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Trained new team members on company policies, procedures, and best practices, improving overall team efficiency.
- Earned recognition from management for consistent punctuality, strong work ethic, and excellent teamwork skills.
- Managed cash register transactions accurately, maintaining proper cash handling procedures to minimize discrepancies.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Demonstrated flexibility in adapting to changing schedules or tasks as needed to accommodate fluctuating business demands successfully.
- Received orders from customers and input into order management system.
- Distributed food during busy peak periods to drive customer satisfaction.
Restaurant Team Member
Cici's Pizza
08.2015 - 03.2016
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Greeted guests pleasantly and answered menu questions.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
- Prepared food orders, cooking on grill and operating fry station.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Used proper techniques to prepare food and ingredients.
- Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
Education
Veterinary Medicine (Pre-Veterinarian)
Penn Foster Veterinary Assistant Diploma Program
Scottsdale, AZ02.2021
High School Diploma -
Joe C Bean Everman High School
Everman, TX06.2017
Skills
- Knowledge of local ordinances
- Humane animal treatment
- Animal Welfare Laws
- Animal Behavior
- Wild animal capturing
- Animal Care
- Client Communication
- Cleaning and sanitizing
- Patient restraint
- Animal Safety
- Medication Administration
- Euthanasia Assistance
- Vaccine administration
- Laboratory procedures
- Medical record-keeping
- Emergency and preventive care
- Post Operative Care
- Surgical procedures and support
- Veterinary Terminology
- Customer Service
- Data Entry
- Call center experience
- Complaint Handling
- Problem Resolution
- Payment Processing
- Dispatch system knowledge
- Phone dispatch
- Problem-Solving
- Flexible and Adaptable
- Time Management
- Attention to Detail
- Dependable and Responsible
- Multitasking
Timeline
Animal Control Officer
City Of Fort Worth
06.2023 - Current
Customer Care Service Representative
American Express
08.2022 - 01.2023
Online Sales Representative
TTI Inc.
06.2022 - 08.2022
Veterinary Technician Assistant
Fort Worth Animal Emergency Hospital
01.2021 - 06.2022
Shelter Technician
Arlington Animal Shelter
08.2019 - 11.2019
Retail Sales Associate
PetSmart
08.2018 - 09.2021
Part Time Clerk
QuikTrip
02.2018 - 05.2019
Team Leader
Jack In The Box
11.2016 - 09.2017
Team Member
Taco Casa
07.2016 - 11.2016
Restaurant Team Member
Cici's Pizza
08.2015 - 03.2016
Team Member
J & D Interiors
10.2014 - 02.2018
Veterinary Medicine (Pre-Veterinarian)
Penn Foster Veterinary Assistant Diploma Program
High School Diploma -
Joe C Bean Everman High School
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