Marissa Sepulveda
Senior Account Resolution Specialist
San Antonio,TX
Summary
Driven and highly qualified professional specializing in diversity recruiting, operational management and employee engagement. Experienced in recruiting and training suitable candidates and maintaining employee information. Adept at building relationships with employees to support corporate culture and build quality workforces.
Overview
22
22
years of professional experience
2
2
years of post-secondary education
Work History
Senior Account Resolution Specialist
Wells Fargo Bank
06.2020 - Current
- Exhibit strong organizational and time management skills, ensuring efficient workflow and task completion
- Conducted thorough research on complex cases to provide accurate information and facilitate informed decision making
- Created detailed documentation for each case handled, ensuring proper record-keeping for future reference or audits purposes
Project Coordinator
First Choice Emergency
04.2015 - 12.2019
- Managed finances of facility, such as patient fees and bill, ensuring financial stability and transparency
- Set and carry out policies, goals, and procedures for their departments; evaluate quality of staff's work; and develop reports and budgets
- Trained new employees to enhance skills, ensuring workflow and task completion
Administration Manager
Lonestar 24HR Emergency
07.2017 - 12.2017
- Highly adept at sourcing, screening, interviewing & on boarding skilled candidates
- Responsible for marketing and to promote new business opportunities
- Streamlined office processes by implementing efficient administrative systems, resulting in increased productivity and reduced operational costs
- Enhanced staff performance through comprehensive training programs and regular performance evaluations, leading to skilled and motivated team
Trainer/Recruiter
Emerus Hospitals
06.2012 - 06.2017
- Led and trained team of 30+ employees on procedures and compliance
- Gained recognition and was recommended for operations of new freestanding emergency rooms, which resulted in relocation to Dallas/Ft Worth region
- Emphasized excellent customer service solutions; created new ways of communicating to increase patient satisfaction scores by 85
- Provided one-on-one mentoring to help individuals reach their full potential within organization
Branch Manager
JP Morgan Chase Bank
02.2003 - 12.2010
- Managed branch size of over $150 million in deposits and team of 20+employees
- Created staff development plan included training opportunities to encourage growth and increase responsibility
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently
Education
Bachelor of Arts - Human Resources Management
University of The Incarnate Word
San Antonio, TX 01.2023 - Current
Skills
- Operational skills
Microsoft Office skills
Time management
Administrative support
Data organization
Project implementation
Additional Information
Completed Mentoring Program 2023-Wells Fargo Bank
Timeline
Bachelor of Arts - Human Resources Management
University of The Incarnate Word
01.2023 - Current
Senior Account Resolution Specialist
Wells Fargo Bank
06.2020 - Current
Administration Manager
Lonestar 24HR Emergency
07.2017 - 12.2017
Project Coordinator
First Choice Emergency
04.2015 - 12.2019
Trainer/Recruiter
Emerus Hospitals
06.2012 - 06.2017
Branch Manager
JP Morgan Chase Bank
02.2003 - 12.2010
Similar Profiles
PATRICIA M. SCHERERPATRICIA M. SCHERER
Regional Bank Private Banker II at Wells Fargo Bank / Wells Fargo AdvisorsRegional Bank Private Banker II at Wells Fargo Bank / Wells Fargo Advisors
Andrew S. HollenbachAndrew S. Hollenbach
Collateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NACollateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NA
Frederick TulayFrederick Tulay
Commercial Banking Portfolio Associate at Wells Fargo Bank NA (Commercial Investment Bank-CIB)Commercial Banking Portfolio Associate at Wells Fargo Bank NA (Commercial Investment Bank-CIB)
Ruth Samavedam GonzalesRuth Samavedam Gonzales
Affluent Personal and Business Banker at Wells Fargo Bank NAAffluent Personal and Business Banker at Wells Fargo Bank NA
Marina BenavidesMarina Benavides
First-Year Experience Peer Mentor at The University of Texas at San AntonioFirst-Year Experience Peer Mentor at The University of Texas at San Antonio