Summary
Overview
Work History
Education
Skills
Timeline
Generic
Marissa Sheaff

Marissa Sheaff

China

Summary

Throughout my career, I have been recognized for providing high-quality member service that strengthens satisfaction and retention. I have successfully assisted members with completing and submitting loan applications, maintained accuracy and compliance when opening and closing accounts, and resolved debit and credit card issues quickly and effectively. I take pride in adapting to a wide range of responsibilities across account services, card support, and loan processing, demonstrating flexibility and a strong knowledge base. In addition to my professional accomplishments, I consistently volunteer throughout the year, supporting community programs and initiatives that reflect my commitment to service both inside and outside of the workplace.

Overview

7
7
years of professional experience

Work History

Financial Services Representative

Maine State Credit Union
06.2025 - Current
  • Open and close member accounts through the eBranch platform
  • Assist members with completing and submitting loan applications
  • Provide customer support by phone and virtually, resolving account and service issues
  • Troubleshoot debit/credit card and online banking concerns
  • Educate members on financial products and services to meet their needs
  • Maintain a broad base of knowledge across multiple areas to support members with a wide range of requests
  • Deliver efficient, accurate, and friendly service to enhance member satisfaction

Customer Service Specialist

Kennebec Savings Bank
11.2022 - 06.2025
  • Opened and closed personal and business accounts for customers
  • Scheduled and conducted in-branch appointments to address banking needs
  • Assisted with debit and credit card services, including new card issuance, replacements, and troubleshooting
  • Supported customers with account maintenance, transaction questions, and product guidance
  • Delivered professional, accurate, and friendly service to strengthen customer relationships

Assistant Manager/Childcare Provider

Half Pints Daycare
01.2019 - 11.2022
  • Supervising employees, and ensuring adequate training and understanding of working with infants and toddlers.
  • Inventory maintenance of daily product usage, as well as keeping a clean environment.
  • Parent communication regarding day-to-day activities, and updates on their child’s wellbeing.
  • Educating infants and toddlers, while also establishing goals and safety guidelines.
  • Collaboration with fellow daycare workers

Education

2.5 Years of Criminology Courses

University of Southern Maine
01.2017

General Studies - undefined

Erskine Academy
South China, ME
01.2014

Skills

  • Professional
  • Communication
  • Sales
  • Customer Service
  • Teamwork
  • Time management
  • Preparation
  • Organization
  • Collaboration
  • Microsoft Word
  • Microsoft Excel
  • Google Docs
  • Customer Communication

Timeline

Financial Services Representative

Maine State Credit Union
06.2025 - Current

Customer Service Specialist

Kennebec Savings Bank
11.2022 - 06.2025

Assistant Manager/Childcare Provider

Half Pints Daycare
01.2019 - 11.2022

2.5 Years of Criminology Courses

University of Southern Maine

General Studies - undefined

Erskine Academy