Marissa Sheehan
Naples
Summary
Assistant Food and Beverage Manager with a strong focus on staff training, health and safety compliance, and inventory management. Demonstrated ability to improve guest satisfaction and increase revenue through targeted marketing strategies.
Overview
3
3
years of professional experience
4
4
Certifications
Work History
Assistant Food and Beverage Manager
FCC Beach and Yacht & Sale E Pepe
Marco Island
06.2025 - Current
- Supported staff training on service standards and menu knowledge for optimal guest experience.
- Implemented health and safety protocols in compliance with industry regulations for safety assurance.
- Implemented marketing initiatives to promote the restaurant's brand image and increase sales revenue.
- Managed payroll activities including calculating employee hours worked and overtime pay.
- Maintained detailed records of inventory levels and ordering supplies as needed.
- Supervised daily operations of the restaurant including kitchen staff, servers, bartenders.
- Coordinated staff schedules and assigned tasks to ensure efficient workflow.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Oversaw food and beverage operations, delivered day-to-day consistency and set and maintained highest food quality and service standards.
- Designed exceptional menus, purchased superior goods, continuously improved and modernized operations and liaised between guests, service staff and kitchen.
- Coordinated inventory management and ordering supplies to maintain stock levels effectively.
Food and Beverage Supervisor
Fiddlers Creek Country Club
Naples
02.2025 - Current
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Resolved customer inquiries and complaints to enhance guest satisfaction.
- Monitored dining room activity to ensure promptness of service, cleanliness of tables and overall guest satisfaction levels.
- Investigated customer complaints promptly and took corrective action as needed.
- Improved presentation and sales approaches to increase revenue.
- Managed food service sales, costs and budget administration to keep operations in line with financial targets.
Head Server
Tommy Bahama Restaurant & Bar
Naples
08.2022 - 03.2025
- Managed table assignments to optimize guest flow and satisfaction.
- Assisted in resolving guest complaints to enhance customer satisfaction.
- Facilitated communication between front-of-house and back-of-house teams.
- Trained new servers on menu items and restaurant standards.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Delivered high-quality service and quick beverage service to promote customer satisfaction.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Served high volume of tables at once and simultaneously supervised serving staff.
- Explained daily specials and made recommendations upon request.
Education
Some College (No Degree) - Legal Studies
Florida Gulf Coast University
Fort Myers, FLSkills
- Staff training and development
- Payroll management
- Inventory control
- Health and safety compliance
- Menu planning and pricing
- Customer relationship management
- Marketing strategies
- Event coordination
- Supply ordering
- Labor management
- ServeSafe certification
- Sales promotion
- Multitasking skills
- Recipe development
Certification
American Heart Association CPR Certificate
Timeline
Assistant Food and Beverage Manager
FCC Beach and Yacht & Sale E Pepe
06.2025 - Current
Food and Beverage Supervisor
Fiddlers Creek Country Club
02.2025 - Current
Head Server
Tommy Bahama Restaurant & Bar
08.2022 - 03.2025
Some College (No Degree) - Legal Studies
Florida Gulf Coast University