Marissa Shencopp
Royal Oak,MI
Summary
Dynamic and results-driven High Volume General Manager with extensive experience in training, compliance, and recruiting. Proven track record of achieving exceptional business outcomes in fast-paced environments. Skilled in developing and implementing effective training programs that enhance team performance and ensure regulatory compliance. Adept at leading recruitment initiatives to attract top talent and build high-performing teams. Strong analytical skills, enabling data-driven decision-making to optimize operational efficiency and drive profitability. Committed to fostering a positive workplace culture while achieving strategic business goals.
Overview
23
23
years of professional experience
Work History
High Volume General Manager|Retail Market Trainer
Ulta Beauty Inc.
Royal Oak, MI
09.2019 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Reviewed and interpreted financial and operational reporting, including store visits and audits, resulting in driving above goal results for sales and shrink.
- Identified underperforming metrics and generated strategic solutions that leverage existing tools, programs and resources.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Provided guidance and support to general and department managers to foster an atmosphere of growth and development throughout the store and district.
- Lead comprehensive interviewing, hiring and training initiatives for home store and open district manager roles.
High Volume Store Manager
Bath & Body Works
Troy, MI
06.2011 - 09.2019
- Developed strategies to maximize sales and profitability.
- Analyzed financial data to identify areas of improvement.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Monitored employee performance and identified performance gaps for corrective action.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Assistant Store Manager
The Limited
Novi, MI
10.2009 - 06.2011
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
Assistant Manager
The Gap
Troy, MI
08.2001 - 04.2009
- Trained staff on how to properly execute store layouts, signage, and window displays.
- Reviewed store reports regarding sales performance against budget projections and identified opportunities for improvement.
- Managed daily operations of the store, including opening and closing procedures.
Education
Bachelor of Arts - Integrative Studies
Oakland University
Rochester, MI12-2008
Skills
- Staff Training and Development
- Operations Management
- Business Development
- Expense Control
- Verbal and written communication
- Leadership and team building
- Proficient in Microsoft 365, Apple iOS, ICIMS, UKG, Perficient, Medallia, Tableau and more
Timeline
High Volume General Manager|Retail Market Trainer
Ulta Beauty Inc.
09.2019 - Current
High Volume Store Manager
Bath & Body Works
06.2011 - 09.2019
Assistant Store Manager
The Limited
10.2009 - 06.2011
Assistant Manager
The Gap
08.2001 - 04.2009
Bachelor of Arts - Integrative Studies
Oakland University
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