Marissa Sikder
Administrative Assistant
Wayne,NJ
Summary
Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions. Seasoned Administrator focused on business and operational improvements. Dedicated and decisive leader with strategic and forward-thinking mindset. Bring many years of progressive business experience in the industry. Self-motivated administrator brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff. Energetic leader promotes 9+ years of industry experience with superior record of accomplishment. Ambitious and highly motivated administrative assistant surpasses demanding objectives and achieves or exceeds set goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Camping Administrator
Northern New Jersey Council, Bsa
Oakland, NJ
03.2018 - Current
- Aided colleagues, managers and customers through regular communication and assistance.
- Collected, validated and distributed information to employees.
- Targeted new customers to grow geographic reach and increase revenue.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Generated reports to suggest corrective actions and process improvements.
- Managed agendas and calendars, boosting productivity and improving organizational initiatives.
- Maintained personnel records and updated internal databases to support document management.
- Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
- Computerized office activities, maintained customer communications and tracked records through delivery.
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
Insurance Specialist
Pearle Vision
Riverdale, NJ
05.2015 - 03.2018
- Followed up on denials, late payments, extensions and other special circumstances.
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
- Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales [Number]%.
- Resolved discrepancies in insurance payments by collaborating with carriers.
- Presented insurance options to customers in order to close sales on new policies.
- Researched and resolved routine and complex issues.
- Maintained confidentiality of patient finances, records and health statuses.
- Communicated effectively with members of operations, finance and clinical departments.
- Acted as subject matter expert, answering internal and external questions and inquiries.
- Processed eligibility and benefits verification and authorization requests.
- Maintained high standards of customer service by building relationships with clients.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
Financial Advisor
JP Morgan Chase
New York, NY
01.2008 - 01.2010
- Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.
- Met with clients to discuss assets, expenses and long-term and short-term investment goals to devise personalized financial plans.
- Created business plan and identified target customers by interacting on phone and in person, handling basic inquiries and providing quotes.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on individual needs.
- Worked with clients to support understanding of rationale and details of financial strategies.
- Performed due diligence and valuation processes.
- Assisted clients with preparing financial plans, conducting investment research and completing trades and transactions to assess and meet financial goals.
- Recruited, trained and mentored junior financial and support staff to generate ideas, share knowledge and grow firm.
- Provided specialized financial planning support for clients with diverse portfolios and individual needs.
- Facilitated new client onboarding process and investment account setup.
- Facilitated presentation and recommendation of services by optimizing client relationships.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Delivered strategic investment advice for individual and corporate clients.
- Assisted clients in making beneficial and strategic decisions regarding investments, low-cash financing and sourcing overseas partners.
- Kept client financial plans optimized for current market trends and economic conditions.
- Expanded customer base through community outreach and strategic business partnerships.
- Prepared and hosted data room while coordinating legal and advisory teams and facilitating due diligence processes.
- Guided clients through compiling important financial histories and documentation for evaluation.
Education
Bachelor of Arts - History
William Paterson University
Wayne 09.2001 - 05.2005
Skills
Office administration
Travel coordination
Operations oversight
Documentation and reporting
Financial leadership
Scheduling
Business administration
Office management
Expense reporting
Sorting and labeling
Administrative support
Staff Management
Mail handling
Bookkeeping
Project Management
Budgeting
Performance improvement
Multitasking Abilities
Affiliations
American Legion Auxiliary
Boy Scouts of America
Timeline
Camping Administrator
Northern New Jersey Council, Bsa
03.2018 - Current
Insurance Specialist
Pearle Vision
05.2015 - 03.2018
Financial Advisor
JP Morgan Chase
01.2008 - 01.2010
Bachelor of Arts - History
William Paterson University
09.2001 - 05.2005