Marissa Silan

• Use AI tools to improve clinical documentation efficiency, organize data insights, and simplify patient education
• Review CGM and insulin pump data to identify patterns and support clinical decision-making
• Identify inefficiencies in patient education, data review, and follow-up, and adjust workflows to improve efficiency
• Work closely with providers and multidisciplinary teams to align on care plans and improve outcomes
• Provide real-time troubleshooting and support for device use, therapy adjustments, and clinical concerns
• Educate and onboard pediatric patients and families on insulin therapy, CGM systems, and insulin pump technology
• Explain complex clinical data in a clear, practical way for patients, families, and care teams

• Used Epic EMR daily for documentation, order review, and communication, with a strong understanding of how workflows function in practice
• Noticed inefficiencies in documentation and communication and adjusted workflows to stay efficient
• Collaborated with physicians and interdisciplinary teams to coordinate care
• Delivered care in a fast-paced pediatric inpatient setting, managing complex patient needs and prioritizing effectively
• Educated patients and families on conditions, medications, and discharge planning
• Served as a key point of communication between patients, families, and care teams

Relevant Experience for Clinical Success

• User Education & Training: Guide patients, families, and clinicians in using complex therapies and devices, adapting education based on experience level and needs
• Workflow Improvement: Identify gaps in documentation, data review, and care coordination, and adjust workflows to improve efficiency in daily practice
• Customer-Facing Communication: Build trust with patients, families, and care teams through clear, practical communication
• Clinical Insight & Feedback: Use real-world experience and patient data to identify what’s working, where challenges exist, and where improvements could be made
• Team Collaboration: Work closely with providers and care teams to align on care plans and support consistent, effective care