Marissa Simmons
Carson City,NV
Summary
Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. Well-versed in company and product branding strategies, customer engagement and market penetration. Achieves remarkable results by shaping messages, capitalizing on promotional opportunities and developing exciting content. Continual innovator of unprecedented methods to reach previously untapped customer base.
Overview
7
7
years of professional experience
Work History
Server Assistant / Barback
Milkshake concepts - Harpers
Dallas, TX
03.2023 - 08.2023
- Greeted guests and answered any questions they had about the menu.
- Provided excellent customer service to ensure a pleasant dining experience for all patrons.
- Checked in with customers throughout their meal to ensure satisfaction.
- Assisted in training new server assistants on job responsibilities and procedures.
- Communicated effectively with other personnel to coordinate tasks efficiently.
Lead Hostess
Milkshake Concepts - The Finch
Dallas, TX
01.2023 - 06.2023
- Provided seating arrangements for guests in accordance with occupancy regulations and customer preferences.
- Managed staff by providing training, scheduling shifts, assigning duties, resolving conflicts and taking disciplinary action when necessary.
- Organized large parties for special events such as birthdays or anniversaries.
- Communicated any issues or complaints to management in a timely manner.
- Kept track of attendance records for all hostesses on duty.
- Verified reservations prior to seating guests.
Spa Coordinator
Riviera Spa Massage
Dallas, TX
07.2022 - 12.2022
- Performed administrative duties such as scheduling appointments, filing paperwork, and managing customer inquiries.
- Coordinated with spa staff members on daily operations including inventory management, customer service and product sales.
- Maintained detailed records of financial transactions including client payments, deposits and refunds.
- Developed promotional strategies to increase the visibility of the spa's services within the local community.
- Monitored stock levels of retail items for sale in the spa shop area ensuring sufficient quantities were available to meet customer demand.
Lead Receptionist /Marketing and Communications Retail Manager
Paradise Salon Spa Wellness
Carson City, NV
12.2016 - 06.2022
- Greeted and welcomed visitors, clients, and customers in a friendly and professional manner.
- Processed payments from customers utilizing Point of Sale systems.
- Developed strong relationships with vendors to ensure timely delivery of goods and services ordered by the company.
- Processed payments and updated accounts to reflect balance changes.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Created and managed budgets for all marketing projects, ensuring that expenditures were within allocated funds.
- Cultivated relationships with media contacts in order to secure positive coverage of the company's products and services.
- Monitored competitor activity in order to stay ahead of market trends and devise innovative strategies accordingly.
Medical Receptionist
NV Advanced Pain Specialists
Reno, NV
01.2022 - 04.2022
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
Lead Generation Specialist
UCI Inc
Remote
11.2021 - 01.2022
- Conducted research and identified potential leads through various online sources.
- Performed cold calls and emails to prospective customers, introducing our services and products.
- Maintained an up-to-date database of qualified leads and their contact information.
- Collaborated with sales team members to develop strategies that would increase lead conversion rate.
- Built relationships with prospects by understanding their needs, providing helpful advice, and following up regularly on progress made towards goals.
- Worked closely with other departments such as product development or customer success teams in order to have a clear understanding of what is needed from the lead gen side in order for them to do their job effectively.
Customer Service Representative
Optum/United Healthcare
Reno, NV
09.2018 - 01.2019
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Sales Associate
Adam & Eve Reno
Carson City, NV
11.2017 - 09.2018
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Demonstrated product features and benefits for customers' needs.
Freight Manager
Big Lots
Carson City, NV
06.2017 - 10.2017
- Ensured efficient movement of freight by coordinating with transportation and warehouse personnel.
- Monitored inventory levels, placed orders and maintained records of incoming and outgoing shipments.
- Maintained relationships with customers, vendors, suppliers and other personnel to ensure smooth operations.
- Analyzed data from various sources such as shipment reports and carrier performance metrics to identify areas for improvement in cost savings initiatives.
- Evaluated current procedures for freight handling processes to maximize efficiency and effectiveness.
- Provided guidance and training to staff members responsible for loading and unloading cargo onto trucks or ships.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
Freight Team Associate
Home Depot
Carson City, NV
03.2016 - 03.2017
- Stocked shelves with incoming inventory and ensured proper rotation of stock to maintain freshness.
- Inspected freight for damage or missing parts prior to shipping and receiving.
- Unloaded trucks using forklift or other manual methods as needed.
- Verified contents of shipments against bills of lading and packing slips.
- Provided support to other team members when needed throughout shift.
- Operated equipment such as pallet jacks, electric lifts., in accordance with OSHA standards.
- Monitored stock levels in the warehouse; notified management when supplies ran low.
- Updated inventory database regularly for accurate record-keeping purposes.
Education
GED -
WNC
Carson City, NV11-2014
Skills
- Quality Control
- Service prioritization
- Order Management
- Safe Food Handling
- Banquet Coordination
- Guest Relations Management
- Cash Handling
- Performance Improvement
- Positive and Friendly Attitude
- Teamwork and Collaboration
- Check payment processing
- Ordering Procedures
- Attention to Detail
References
References available upon request.
Timeline
Server Assistant / Barback
Milkshake concepts - Harpers
03.2023 - 08.2023
Lead Hostess
Milkshake Concepts - The Finch
01.2023 - 06.2023
Spa Coordinator
Riviera Spa Massage
07.2022 - 12.2022
Medical Receptionist
NV Advanced Pain Specialists
01.2022 - 04.2022
Lead Generation Specialist
UCI Inc
11.2021 - 01.2022
Customer Service Representative
Optum/United Healthcare
09.2018 - 01.2019
Sales Associate
Adam & Eve Reno
11.2017 - 09.2018
Freight Manager
Big Lots
06.2017 - 10.2017
Lead Receptionist /Marketing and Communications Retail Manager
Paradise Salon Spa Wellness
12.2016 - 06.2022
Freight Team Associate
Home Depot
03.2016 - 03.2017
GED -
WNC
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