Marissa Smith
NORTH BANGOR,New York
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
10
10
years of professional experience
Work History
Registered Nurse
Benardot Pediatrics PLLC
04.2019 - Current
- Evaluated patient histories, complaints, and current symptoms.
- Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Scheduled appointments for patients not requiring emergency services but needing examination from provider and consulting directly with provider.
- Suggested appropriate disposition to acting physicians based on assessment.
- Adapted communication methods to suit diverse patient populations, effectively conveying important information regarding vaccinations and their benefits.
- Prevented illness by education public on healthy practices to stop disease.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Expedited insurance authorizations, ensuring prompt access to necessary medical services for patients.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Interacted with child welfare personnel and social workers in cases involving concerns about overall well-being.
- Demonstrated excellent time management skills by prioritizing tasks and efficiently delegating responsibilities, ensuring all patients received timely care.
- Monitored ongoing metrics for children with chronic health conditions, both remotely, and within office settings.
- Administered vaccinations and medications accurately, ensuring optimal treatment efficacy and patient safety.
Shift Leader
Dunkin Dounts
08.2014 - 03.2019
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Maintained database systems to track and analyze operational data.
- Developed and implemented new processes and procedures to streamline operations.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Completed cash and credit card transactions accurately using POS software.
Education
Associate of Science - Nursing
Excelsior College
Albany, NY08.2023
No Degree - LPN
SUNY Canton
Canton, NY05.2019
Skills
- Patient Examination
- Immunization Administration
- Critical Thinking
- Diagnostic Test Ordering
- HIPAA Education
- Patient Care
- EMR Systems
- Patient and family advocacy
- Preventive health
- Removing sutures
- Strong Work Ethic
- CPT and ICD - 10 coding
- Compassionate Care
- Decision-Making
- Triage
- Treatment Recommendations
- Accurate Documentation
- Attention to Detail
- Documentation
- Care Coordination
Timeline
Registered Nurse
Benardot Pediatrics PLLC
04.2019 - Current
Shift Leader
Dunkin Dounts
08.2014 - 03.2019
Associate of Science - Nursing
Excelsior College
No Degree - LPN
SUNY Canton
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