Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Marissa Smith

Parlin,NJ

Summary

Resourceful Pharmacist with eight years' experience in reviewing prescriptions to process and dispense medications. Talented in coordinating with pharmacy staff to prioritize urgent requests while simultaneously driving accuracy, safety and confidentiality of patient information. Expert communicator when working closely with staff, numerous patients, administrators and healthcare professionals.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Pharmacy Manager

Walgreens
Whitehouse Station, NJ
01.2018 - Current
  • Educated patients on possible drug interactions, potential side effects and optimal methods of administration
  • Developed policies and procedures for effective pharmacy management
  • Collaborated with store manager to maintain daily operations
  • Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage
  • Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs
  • Created, managed and executed business plan and communicated company vision and objectives to motivate teams
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs
  • Reduced workflow inconsistencies by recruiting and hiring capable staff members
  • Evaluated employee performance on twice yearly basis and conveyed constructive feedback to improve skills
  • Directed training and retraining of employees to boost performance and enhance business results
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead
  • Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications
  • Processed over 250 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction
  • Reviewed patient medication profiles and medical records to screen for appropriate drug selection, dosing, contraindications, side effects and therapeutic outcomes
  • Administered immunizations and met with patients for medication consultations, effectively improving awareness of pharmacy's health services
  • Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients
  • Taught patients how to use devices such as glucose meters
  • Stayed current with third-party payer policies and procedures to prevent payment issues
  • Hosted 3 successful annual healthcare education and flu clinics
  • Communicated regularly with physicians, nurses, insurance companies and managed care organizations
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency

Staff Pharmacist

Walgreens
East Brunswick, NJ
09.2011 - 01.2018
  • Vaccinated patients to provide immunity against influenza, pneumonia and other diseases
  • Recommended OTC devices or medication options to help mitigate individual symptoms
  • Delivered training on device use and storage to enhance support for different groups of patients
  • Educated patients on possible drug interactions, potential side effects and optimal methods of administration
  • Regularly stocked shelves, rotated stock and checked for expired medications
  • Efficiently operated cash register and handled cash, checks, and charge transactions
  • Oversaw 8 pharmacy technicians, support personnel and interns
  • Properly filled and dispensed average of 600 prescriptions per day
  • Effectively prioritized tasks and organized workflow to increase efficiency
  • Provided medication therapy management to patients using Outcomes and Mirixa
  • Conducted blood pressure screenings and counseled patients on hypertension
  • Communicated regularly with physicians, nurses, insurance companies and managed care organizations
  • Effectively resolved insurance rejections and other billing issues
  • Reviewed patient medication profiles and medical records to screen for appropriate drug selection, dosing, contraindications, side effects and therapeutic outcomes

Education

Doctor of Pharmacy - Pharmacy

Rutgers, The State University of New Jersey
New Brunswick, NJ
05.2011

Skills

  • Relationship building and retention
  • Training and mentoring
  • Immunizations
  • Drug inventory management
  • Medication dispensing
  • Wellness services
  • Drug utilization review
  • Medicare and Medicaid process
  • Patient education and counseling
  • Medication Therapy Management
  • Patient privacy

Certification

  • CPR certification
  • Immunization certified

Timeline

Pharmacy Manager

Walgreens
01.2018 - Current

Staff Pharmacist

Walgreens
09.2011 - 01.2018

Doctor of Pharmacy - Pharmacy

Rutgers, The State University of New Jersey

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