Marissa Soto
Indianapolis,IN
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dependable successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Salt At Geist
06.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Server
Salt At Geist
06.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Host
Bru Burger
01.2023 - 06.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Server
Hotcakes Emporium
05.2021 - 03.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Expo
Bubba's 33
04.2022 - 02.2023
- Managed time effectively during busy periods by prioritizing tasks according to urgency while maintaining outstanding service levels consistently throughout the day''s events .
- Participated actively in post-event debriefs with the organizing team, sharing insights for future improvements in hosting expos successfully.
- Delivered knowledgeable product demonstrations that resulted in increased interest and engagement from attendees.
- Managed crowd control efficiently, maintaining a safe and orderly environment throughout the expo.
Education
Bachelor of Science - Biology
IUPUI
Indianapolis, IN01.2026
High School Diploma -
Lawrence North High School
Indianapolis, IN05.2022
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Task Delegation
Languages
Spanish
Native or Bilingual
French
Elementary
Timeline
Assistant Manager
Salt At Geist
06.2023 - Current
Server
Salt At Geist
06.2023 - Current
Host
Bru Burger
01.2023 - 06.2023
Expo
Bubba's 33
04.2022 - 02.2023
Server
Hotcakes Emporium
05.2021 - 03.2023
Bachelor of Science - Biology
IUPUI
High School Diploma -
Lawrence North High School